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Awards

Nearly 2 years after the events industry closed its doors due to Covid 19, Engage Business Media were thrilled to welcome back over 300 attendees to celebrate the 2021 International Engage Awards. The famous voice of Roger Tilling announced each of our 19 winners in a ceremony that celebrated excellence under four overarching groups; Employee Experience, Customer Experience, Innovation, Technology and Integration, and Workforce and Workplace Transformation.

This year’s glittering black-tie ceremony was certainly one to remember, with guests attending in person, dressed in their finery and dining on an award winning three course dinner at the iconic Riverbank Park Plaza in London. Winners were welcomed to the stage to accept their award from comedian host Josh Widdicombe, before dancing the night away with live music from the Jazz Bomb!

Our winners came from a variety of industries, but we must give a special mention to our 4x winners NatWest Group, who took home the awards for ‘Best use of Voice of the Employee’, ‘Best use of Technology in Employee Engagement’, ‘Best Customer Service Team’ and ‘Best Customer Contact Strategy in a Crisis’. This is a real testament to the team to achieve so much in such uncertain times.

We would also like to take this opportunity to extend our congratulations to all the finalists at this year’s Engage Awards. The results and rewards companies have achieved this year have been remarkable and proven how industries can adapt to meet customer and colleagues ever-changing needs.

The 2022 Engage Awards will be open for entries early next year, keep an eye out at www.EngageAwards.co.uk for updates and announcements – it may be you celebrating next year!

You can find the full list of winners and finalists below.

Best Business Transformation Strategy

WINNER: Affinity Water

Suzuki UK BBQ (Highly Commended)
Bupa
Church House Westminster
Dubai Police
Grosvenor Britain & Ireland
London Stock Exchange Group
Primary Connect (Part of the Woolworths group) + NKD

Best Customer and Employee Engagement Programme

WINNER: Phoenix Group & Cowry Consulting

Places for People (Highly Commended)
ICON
RM plc
The Hyde Group and The First Word

Best Customer Contact Strategy in a Crisis

WINNER: NatWest Group

The Co-op Group with IPI and Genesys (Highly Commended)
Capita
Guardian News & Media
Western Power Distribution

Best Customer Service Team

WINNER: NatWest Group

Patch Plants (Highly Commended)
Cumberland Building Society
Easyship
Leaders Romans Group
Orlo & United Welsh
Talkdesk
Xero

Best Diversity and Inclusion Strategy

WINNER: The Chat Shop

Engro Energy Limited
NatWest Group
Stuart

Best Employee Support Strategy During a Crisis

WINNER: DPD UK

Policy Expert (Highly Commended)
Marsden Building Society (Highly Commended)
Abbott UK
Avast
Bupa
Dr. Martens
Elekta Limited
Emirates Integrated Telecommunications Company
Genmab
Growth Engineering together with L’Oréal Travel Retail
Immedis
Knauf UK & Ireland
LNER
MetLife
Northumbrian Water Group
Reward Gateway
The Walton Centre NHS Foundation Trust
UAP Limited
Xero

Best Employee Wellbeing Strategy

WINNER: Mercedes-Benz Cars UK (MBC UK)

Northumbrian Water Group (Highly Commended)
GSK (Highly Commended)
Spirit Energy
Xero
Flywire
Premier Block Management Ltd
Newcastle Building Society
Engro Energy Limited
Places for People

Best Internal Communications Strategy

WINNER: Arvato CRM Solutions

Mercedes-Benz Cars UK (MBC UK) (Highly Commended)
Cheerful Twentyfirst
Lloyds Banking Group
Policy Expert

Best Use of Customer Insight

WINNER: Newcastle Building Society

Financial Services Compensation Scheme (Highly Commended)
Telegraph (Highly Commended)
Braingineers
Bupa Global
Evolving Systems and Cellcard Cambodia
O2
Santander UK
Tata Communications
Western Power Distribution

Best Use of Innovation in Customer Engagement

WINNER: The LEGO Group

Western Power Distribution (Highly Commended)
Cofidis SpA
Dubai Police Council for University and College Students
Newcastle Building Society
RainFocus
Resource Solutions
Seera Group

Best Use of Innovation in Employee Engagement

WINNER: Avast

Reward Gateway (Highly Commended)
Bayer AG
Hoffmann-La Roche
Thirsty Horses Solutions Ltd

Best Use of Knowledge Management

WINNER: Financial Services Compensation Scheme

Knauf UK & Ireland (Highly Commended)
Conectys
Legal and General & Cowry Consulting
UAP Limited

Best use of Technology in Customer Engagement 

WINNER: IGA – Istanbul Airport

LNER (Highly Commended)
Tata Communications (Highly Commended)
Orlo & Britvic GB
Western Power Distribution
The TaxonomyCo
NatWest Group
Braze
Fraud.net
The Chat Shop

Best use of Technology in Employee Engagement

WINNER: NatWest Group

Growth Engineering together with L’Oréal Travel Retail (Highly Commended)
LNER
Reward Gateway
Thirsty Horses Solutions Ltd

Best Use of Training

WINNER: Bank Indonesia Institute

Webhelp (Highly Commended)
Cumberland Building Society (Highly Commended)
Bayer AG
DHL Global Forwarding (DGF) Ocean Freight + NKD
Financial Services Compensation Scheme
Knauf UK & Ireland
Kryon Systems
Legal and General & Cowry Consulting
The Hyde Group and The First Word
UAP Limited

Best use of Voice of the Customer

WINNER: Patch Plants

IGA – Istanbul Airport (Highly Commended)
ICUC.social
Newcastle Building Society
Wonderflow

Best use of Voice of the Employee

WINNER: NatWest Group

United Utilities (Highly Commended)
Enginuity Group and Prime Progress
Hoffmann-La Roche
Newcastle Building Society

Great Place to Work

WINNER: Currys

ISG (Highly Commended)
Dr. Martens (Highly Commended)
Wellcome Sanger Institute
Pure Planet
Knauf UK & Ireland
Immedis
Xero
Elekta Limited
Leaders Romans Group
Places for People
Purley Park Trust in association with MAXX Design

Most Effective Remote Working Programme

WINNER: Webhelp

Western Power Distribution (Highly Commended)
ICON
Oddsphere
Western Power Distribution