Monday 13th November 2017

Celebrating Inspirational Customer and Employee Engagement Excellence

Westminster Park Plaza, London
Book your table Sponsor

2017 Engage awards

Celebrating Inspirational Customer & Employee Engagement Excellence

The Engage Awards, now in their second year after a hugely successful launch in 2016, will be held on November 13, the same day as our flagship Customer Engagement Summit.

With a total of 14 categories – up from 12 categories in our launch year – the Engage Awards will showcase organisational excellence and also recognise individuals who have accomplished significant achievements within the customer and employee engagement market.

The Summit is now in its sixth year and recognised as the largest and most prestigious customer and employee engagement event in Europe. Our aim is to quickly establish the Engage Awards in the same pre-eminent position.

Our panel of 21 judges will preside over categories which cover strategic areas of engagement capturing examples of excellence from organisations that are directly improving their customer and employee engagement strategies, improving retention, loyalty, productivity and bottom line performance.

good luck to all of our 2017 finalists!

Dates for your diary

Awards Ceremony – 13th November 2017

View the 2016 Highlights

2017 Award Finalists

Click on a category to view the finalists

CUSTOMER ENGAGEMENT PROFESSIONAL OF THE YEAR EMPLOYEE ENGAGEMENT PROFESSIONAL OF THE YEAR BEST USE OF TECHNOLOGY IN CUSTOMER ENGAGEMENT BEST USE OF TECHNOLOGY IN EMPLOYEE ENGAGEMENT BEST USE OF SOCIAL MEDIA BEST USE OF INNOVATION IN CUSTOMER ENGAGEMENT BEST USE OF INNOVATION IN EMPLOYEE ENGAGEMENT BEST EMPLOYEE HEALTH AND WELLBEING STRATEGY BEST EMPLOYEE REWARD AND RECOGNITION STRATEGY BEST USE OF Voice of the customer BEST USE OF VOICE OF THE EMPLOYEE BEST CUSTOMER & EMPLOYEE ENGAGEMENT IN RETAIL BEST CUSTOMER & EMPLOYEE ENGAGEMENT IN FINANCIAL SERVICES Best Use of Training

CUSTOMER ENGAGEMENT PROFESSIONAL OF THE YEAR

This Award will go to an individual who has proven to be a consistent role model for others to follow in the way they approach their customer engagement role and responsibilities. This individual is always prepared to go the extra mile when it comes to looking after the organisation’s customers and through making an example inspire those around him or her to improve.

2017 Finalists in this Category include:

  • Jon Nasta, Xercise4Less
  • Noel O’Hara, Softworks
  • Alison Goodwin, Wolseley UK
  • Jessica Lilley, Reward Gateway
  • Harriet Truman, Reward Gateway

EMPLOYEE ENGAGEMENT PROFESSIONAL OF THE YEAR

This Award will go to an individual who has proven to be a consistent role model for others to follow in the way they approach their employee engagement role and responsibilities. This individual is always prepared to go the extra mile when it comes to engaging people within the organisation and through making an example inspire those around him or her to improve.

2017 FINALISTS IN THIS CATEGORY INCLUDE:

  • Jonathan Bunn, MetLife
  • Andrew Worsdale, DCH
  • Sallyann Coxon, Decision Tech
  • Jayne Jones, Hafod
  • Mary Kinsley, Reward Gateway

BEST USE OF TECHNOLOGY IN CUSTOMER ENGAGEMENT

This Award will go to the organisation that can best demonstrate how its use of technology has been instrumental in making advances in the fields of customer engagement. The implementation of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

2017 FINALISTS IN THIS CATEGORY INCLUDE:

  • Canford School
  • TalkTalk
  • Dorchester Collection
  • easyHotel
  • Pattern Matched Technologies
  • TalKTalk
  • Novus
  • Wolseley
  • Aston Villa Football Club
  • Merseyrail
  • Sofology
  • EE/Metricell
  • Rail Delivery Group
  • AO.com
  • Aegon

BEST USE OF TECHNOLOGY IN EMPLOYEE ENGAGEMENT

This Award will go to the organisation that can best demonstrate how its use of technology has been instrumental in making advances in the field of employee engagement. The implementation of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

2017 FINALISTS IN THIS CATEGORY INCLUDE:

  • Everything Everywhere
  • Deutsche Telekom Services Europe
  • The University of Sheffield
  • NKD
  • John Lewis
  • Deutsche Bank
  • Virgin Media and Oplift
  • StrategyBlocks
  • Seaboard Foods
  • Nissan
  • AppLearn
  • Go Engage – Wrightington, Wigan and Leigh NHS Foundation Trust
  • Anchor
  • Launchfire

BEST USE OF SOCIAL MEDIA

This Award will go to the organisation that can best demonstrate how it has used social media strategies to help make advances in the fields of customer and/or employee engagement. The implementation of social media must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

2017 FINALISTS IN THIS CATEGORY INCLUDE:

  • The Economist
  • Western Power Distribution – Storm Doris
  • Western Power Distribution – Apprentice Recruitment
  • Xercise4Less
  • Bat out of Hell (the Musical)
  • Gruppo Iren
  • Severn Trent
  • SAS
  • Post Office
  • Sixty K (60K)

BEST USE OF INNOVATION IN CUSTOMER ENGAGEMENT

This Award will go to the organisation that can demonstrate how it has introduced innovation to make advances in the field of customer engagement. This innovation can take the form of new technology new working practices or anything else that has made a positive difference to the organisation and the way it operates.

2017 FINALISTS IN THIS CATEGORY INCLUDE:

  • 45 Park Lane
  • NHS Blood and Transplant
  • Xercise4Less
  • Phillips & Cohen Associates
  • Lloyds Banking Group
  • Utility Warehouse
  • Wolseley
  • The Economist
  • Aston Villa Football Club
  • Northumbrian Water
  • Thames Water

BEST USE OF INNOVATION IN EMPLOYEE ENGAGEMENT

This Award will go to the organisation that can demonstrate how it has introduced innovation to make advances in the field of employee engagement. This innovation can take the form of new technology new working practices or anything else that has made a positive difference to the organisation and the way it operates.

2017 FINALISTS IN THIS CATEGORY INCLUDE:

  • London Midland
  • Marks & Spencer
  • Wiltshire Council
  • Old Mutual Wealth
  • Northumbrian Water
  • Shared Services Connected Limited
  • Vodafone Group
  • Thomson Reuters
  • BNP Paribas (Suisse) SA & Raleigh International
  • Symantec Corporation

BEST EMPLOYEE HEALTH AND WELLBEING STRATEGY

This Award will go to the organisation that has introduced an effective, sustainable and successful health and wellbeing strategy into the organisation for the benefit of its people and their working lives. The implementation must be measurable and have made a positive contribution to the performance/productivity of the organisation.

2017 FINALISTS IN THIS CATEGORY INCLUDE:

  • London Midland
  • The University of Sheffield
  • Stirling Council
  • Kia Motors (UK) Ltd
  • UK Power Networks

BEST EMPLOYEE REWARD AND RECOGNITION STRATEGY

This Award will go to the organisation that has introduced an effective, sustainable and successful reward and recognition strategy into the organisation for the benefit of its people and their working lives. The implementation must be measurable and have made a positive contribution to the performance/productivity of the organisation.

2017 FINALISTS IN THIS CATEGORY INCLUDE:

  • GVS
  • Royal United Hospital Bath (RUH), NHS Foundation Trust and ThanksBox
  • Plusnet
  • iQor
  • EDF Energy

BEST USE OF Voice of the customer

This Award will go to the organisation that has introduced an effective, sustainable and successful VOC programme that has improved its understanding and insight of customer behaviour and needs and has used that programme to improve its customer experience offering. The implementation of the VOC programme must be measurable and have made a positive contribution to the overall customer experience offering.

2017 FINALISTS IN THIS CATEGORY INCLUDE:

  • Thames Water
  • Royal Cornwall Hospital NHS Trust
  • Belron
  • Unicef UK
  • NHS England – Patient Online team
  • Affinity Water
  • Royal London
  • Wolseley UK & B2B International
  • Travelzoo
  • N Brown plc

BEST USE OF VOICE OF THE EMPLOYEE

This Award will go to the organisation that has introduced an effective, sustainable and successful VOE programme that has improved its understanding and insight of employee behaviour and needs and has used that programme to improve its employee experience offering. The implementation of the VOE programme must be measurable and have made a positive contribution to the overall employee experience offering.

2017 FINALISTS IN THIS CATEGORY INCLUDE:

  • HMCTS
  • NHS Blood and Transplant
  • Tata Consultancy Services
  • Network Rail Ltd
  • Hafod
  • Engage and Direct Line Group
  • Compass Group
  • Legal and General
  • Skimlinks
  • Crown Simmons Housing
  • Imperial NHS

BEST CUSTOMER & EMPLOYEE ENGAGEMENT IN RETAIL

This Award will go to the retail organisation that can best demonstrate effective and successful implementation of customer and/or employee engagement strategies for the overall benefit of the organisation and its customers. These strategies must be measurable and show a positive contribution to the performance and/or profitability of the organisation.

2017 FINALISTS IN THIS CATEGORY INCLUDE:

  • John Lewis
  • Marks & Spencer
  • Nectar (Aimia)
  • Post Office
  • AO.com

BEST CUSTOMER & EMPLOYEE ENGAGEMENT IN FINANCIAL SERVICES

This Award will go to the financial services organisation that can best demonstrate effective and successful implementation of customer and/or employee engagement strategies for the overall benefit of the organisation and its customers. These strategies must be measurable and show a positive contribution to the performance and/or profitability of the organisation.

2017 FINALISTS IN THIS CATEGORY INCLUDE:

  • Allianz Global Corporate & Specialty (AGCS)
  • Deutsche Bank
  • Lloyds Banking Group
  • Heineken Germany
  • Thomson Reuters

Best Use of Training

This Award will go to the organisation that can best demonstrate how it has used training to help make advances in the field of customer and/or employee engagement. The training strategy or programme implementation must be measurable, sustainable and have made a positive contribution to the performance and/or productivity of the organisation.

2017 FINALISTS IN THIS CATEGORY INCLUDE:

  • Jardine Motors Group
  • Highways England
  • Wickes
  • Tata Consultancy Services
  • Nectar (Aimia)
  • Newcastle Strategic Solutions
  • Virgin Media and Oplift
  • LG Electronics
  • iQor
  • ROL Cruise Limited

Hear from our 2016 Winners

admiral

Admiral

Nationwide

Nationwide Building Society

merseysidefireandrescue

Merseyside Fire & Rescue Service

the-economist-logo

The Economist

sofology

SOFOLOGY

M&S

Marks & Spencer

Connected home, Hive British gas

BRITISH GAS HIVE

Virgin_Money_2012_colour_logo

Virgin Money

DLG_final_logo

Direct Line Group

Tata_Consultancy_Services_Logo

Tata Consultancy Services

Nationwide

Nationwide Building Society

Barclays-Logo1

Barclays

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Admiral

Winner: BEST EMPLOYEE REWARD & RECOGNITION STRATEGY

X

Nationwide Building Society

Winner: BEST CUSTOMER ENGAGEMENT IN FINANCIAL SERVICES

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Merseyside Fire & Rescue Service

Winner: BEST EMPLOYEE HEALTH & WELLBEING STRATEGY

X

The Economist

Winner: BEST USE OF SOCIAL MEDIA

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SOFOLOGY

Winner: BEST CUSTOMER ENGAGEMENT IN RETAIL

X

Marks & Spencer

Winner: CUSTOMER ENGAGEMENT PROFESSIONAL OF THE YEAR - Elliot Lee

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BRITISH GAS HIVE

Winner: EMPLOYEE ENGAGEMENT PROFESSIONAL OF THE YEAR - Charlotte Rabin

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Virgin Money

Winner: BEST USE OF VOICE OF THE CUSTOMER

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Direct Line Group

Winner: BEST USE OF VOICE OF THE EMPLOYEE

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Tata Consultancy Services

Winner: BEST USE OF TECHNOLOGY IN EMPLOYEE ENGAGEMENT

X

Nationwide Building Society

Winner: BEST USE OF TECHNOLOGY IN CUSTOMER ENGAGEMENT

X

Barclays

Winner: Best Use of Innovation

Meet the judges

Darren Shaw

Darren Shaw

HSBC
4. Patrick Lewis, John Lewis Partnerships, 10.15am

Patrick Lewis

John Lewis Partnership
Thierry Spencer

Thierry Spencer

Academie du Service
Heather Mustafa

Heather Mustafa

Nationwide
Lucy Standing

Lucy standing

Association for Business Psychology
Victoria Silverman

Victoria Silverman

Thomson Reuters
Ian Naylor

Ian Naylor

Virgin Atlantic
Cathy Brown

Cathy Brown

Engage For Success
Paula Stannett

Paula Stannett

Heathrow Airport
4. Sean Risebrow, News UK, 12.30pm

Sean Risebrow

BUPA
Helen Wilson

Helen Wilson

Ipsos Loyalty
15. Mark Hillary, Carnaby Content, SOCIAL PANELIST, 5.20pm

Mark Hillary

Carnaby Content
Alyson Fadil

Alyson Fadil

Missguided
Melissa Hungerfords

Dr. Melissa Hungerford

Avon
Moira Clark new

Prof Moira Clark

The Henley Centre for Customer Management
Tracey Shirtcliff

Tracey Shirtcliff

The Virtu Group
13. PANEL DEBATE - Kim Ratcliffe, British Gas Hive, 5.20pm

Kim Ratcliffe

Connected Homes, Centrica
CHAIR - Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting
9. Mike Gibney, NHS, 2.40pm

Mike Gibney

NHS
Nupur Mallick_Photograph

Nupur Mallick

Tata Consultancy Services
Katherine

Katherine Bassey

UNISON
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Darren Shaw

Head of Live Connect

Darren joined HSBC in May 2017, with responsibility within Mortgage and Protection for the expansion of their video service, Live Connect.

Prior to joining HSBC, Darren was the Director of Nationwide NOW where he successfully led the expansion of the video service to 420 branches.  During his time at Nationwide he has won a number of awards both internally and externally including Employee of the Year, and at the Engage 2016 annual awards.  He has held a number of senior roles, including Area Director.

He is originally from Ireland and now lives in South Yorkshire. In his spare time he likes to travel and is a keen tennis fan.

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Patrick Lewis

Managing Director, Partnership Services

I joined The John Lewis Partnership in 1994, spending 15 years in Operations running the Supply Chain and Retail teams. In 2009, I then took up the Board role of Partners’ Counsellor, representing Partners’ interests as owners of the Business. I am now currently the Managing Director of Partnership Services, the John Lewis Partnership’s newest division supplying business services to the two trading divisions.

Prior to joining the Partnership, I worked with Bain & Company and Procter & Gamble. I am also Mutual Ambassador supporting the Cabinet Office and Chair 3BM, the employee trust for the first local authority mutual spin out.

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Thierry Spencer

Customer Relationship Storyteller

Thierry Spencer is the author of Sensduclient.com, one of the most famous French-speaking blogs about customer experience, created in 2006.

Thierry has 25 years of experience in various sectors: retail, ecommerce and restaurant business where he held Marketing director and Chief Customer officer positions.

He is an Associate Director of Academie du Service and one of the shareholders of Academie du Service UK.

 

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Heather Mustafa

Senior Project Manager

My work focuses on the Distribution channels, specialising in projects that support delivery of the people plan, strategy and culture.

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Lucy standing

Chair

I could tell you all the letters I have after my name or about the projects I’ve managed or clients I’ve had – but I don’t believe you care about any of that. If you are reading my profile (thank you) then I’d like this time to be more usefully employed.

I’m a business psychologist (same as occupational, organisational or industrial) which means you’d work with me if you believe your organisation could achieve more through its people – but maybe you aren’t quite sure how.

I’m also a social entrepreneur. Ideas are worth very little – and rather than fantasize, I like and get huge reward from making things work.

– I am very pragmatic. I always think about things from the point of view of ‘will that work in reality’? I’m not precious over how things have to be done – different organisations require different approaches.
– I’m not motivated by money. I give back, run a not for profit site and do my job because I love it – not because I need to.
– I’m direct and I don’t beat around the bush. I probably need to exorcise a little more tact at times.
– I am cognisant of my role – I’m not superior or precious. I won’t get irritated or stroppy if you don’t adopt everything I say, but I will challenge you.
– I have lots of energy to get things done and never miss a deadline.
– I provide a service, but relationships I have with clients or other peers are reciprocal: I respect them and they respect me.
– I believe happiness is overrated. I’d much rather be engaged and excited about something. Whatever happens I’m never bored. I make the most of things.
– I’m forever an optimist and try to see the good and positives in a situation. I play to my strengths and encourage others to do the same.

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Victoria Silverman

Director of Innovation Enablement, Global

Victoria Silverman is a global engagement specialist who gets results by using visuals, words and ideas to inspire collaborative behaviours and to build the right culture for a business to succeed. Her background is in journalism, teaching and corporate storytelling. Until recently, Victoria led Thomson Reuters’ global employee engagement for Diversity & Inclusion and Corporate Responsibility, delivering record breaking, award-winning campaigns including: Women Who Rock! a celebration of women and the men who support them in the workplace; On Side With Pride, to support LGBTQ colleagues and programs; Steps to a Smaller Footprint, an energy efficiency drive that supported the reduction of $1 million in energy bills; and We4She – a month-long UN-related initiative to inspire male and female employees to mentor, coach or sponsor a woman or girl – which drew 49k views, likes, comments and 1k pledges among the company’s 50k-strong workforce in 100 countries. Her most recent campaign #dare2disrupt dares employees to live and love innovation at work.

She has also been communicator in chief for the London HR community, which was all about bringing people together, breaking down silos and sharing knowledge. Victoria has worked for Deloitte, ITV and the Government in editorial, corporate comms and change management roles. In her spare time, she is director of The Missing Manual Ltd and founder of the parenting online community BeTeenUs.com.

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Ian Naylor

VP Global Service Centres

A results oriented adaptable leader, with a track record of innovative and customer centric business transformation in large scale, multi-site, multi-channel, complex contact centres, and across retail operations.

Expertise in digital customer journey re-engineering & the creation of customer insight capability to eliminate failure, increase customer loyalty & significantly reduce cost.

Defined strategy & led operational delivery through periods of high growth, business start-up, multiple new initiative launch & rapid business change. Step changed end to end customer experience and significantly improved profitability by creating new operating models and deploying innovative technologies & people strategies.

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Cathy Brown

Executive Director

As director for Engage for Success, I have wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement. With a background in delivering strategic transformation programmes for a FTSE 100 company, I recognise the importance of values, good management practices, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.

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Paula Stannett

HR Director

Paula was appointed to HR Director in January 2013. She has worked at Heathrow for 13 years, most recently as HR Director for our Airports Division and Support Services and previously as programme lead for Heathrow’s Winter Resilience. Paula has a strong record of engaging staff to successfully put in place organisational change and improvement.

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Sean Risebrow

Director of Customer Experience

As Director of Customer Experience Sean led the transformation of Virgin Media’s customer experience from its launch in 2007 until its acquisition by Liberty Global in 2013.  The turnaround in the quality of experience has been by quoted by analysts as a key element in the $5 to $53 increase in share price, during which the customers’ view of the experience changed from bottom quartile to industry lead.  Sean is one of a few Senior Executives that has successfully led an organisation through the four recognised stages to Customer Experience Maturity – Fix, Deliver, Differentiate and Delight.

Sean worked for Fidelity Worldwide Investment in February 2014, to shape and drive their customer centricity programme.  In January of 2015 Sean joined NewsUK, the publishers of The Times, The Sunday Times and The Sun where he was responsible for the Customer Experience, Member Service and Customer Event teams. Sean is now Director of Customer Experience at BUPA.

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Helen Wilson

Managing Director

Twitter: @HelenWilson_CX

I’m about:

– Creating and building great client relationships
– Customer experience management, satisfaction, loyalty/employee relationship management, engagement … call it what you will
– Helping clients build even better customer and employee relationships – by understanding what they need to focus on, the impact of so doing, with the ultimate goal of improving business performance

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Mark Hillary

CEO

Mark Hillary is a British writer and blogger based in São Paulo, Brazil. His industry analysis and research focuses on forward-looking CX, technology, work, and globalisation. This year he has published two books, one focused on how C-level executives are using blogs and social media to interact with customers and one a complete re-write of all Shakespeare’s sonnets reduced to Twitter format. In the past decade he published another dozen books exploring business strategies. He is presently working on a new book focused on how content marketing with LinkedIn can dramatically improve customer relationships and lead to increased sales. An IT director in the City before writing professionally Mark has a pragmatic view on how technology is shaping executive decision-marking today and he is often asked to ghostwrite for several leading international CEOs, diplomats, and politicians. Mark has worked with the UN and several governments on outsourcing strategies in locations such as India, Bangladesh, and Nigeria and he is well-known as a live blogger of major events, including the 2010 UK general election for Reuters and 2012 London Olympic Games as an official storyteller. Today his media work can usually be found in the Huffington Post, LinkedIn, and on the Engage Customer blog.

www.markhillary.com

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Alyson Fadil

People Director

An influential, experienced and credible Executive Board Director with full accountability for the People proposition within the business.

A true Business Partner to the executive team, working tirelessly to ensure that the People strategy is aligned to the commerciality of the business. Accountable for the overall HR/ People proposition, including Learning and Development and Internal Communcations, within a fast paced, customer service, commercially driven business. A demonstrable record of achieving results through implementation of a People strategy to deliver the corporate objectives.

Operating within Multi channel Retail, Warehousing and Logisitcs and specialist Head Office functions; including IT development, Marketing, Buying and Merchandise, Finance, Customer Experience, Property and Field Service.

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Dr. Melissa Hungerford

VP, TALENT AND LEADERSHIP DEVELOPMENT

Dr. Melissa K. Hungerford is VP, Global Talent Management and Inclusion for Avon Products, Inc. Melissa has over 18 years of experience and a proven track record in designing and leading end-to-end talent management strategies with a focus on strengthening the leadership pipeline, creating an engaged and high performance culture and offering learning and OD solutions to support the business strategy.

Melissa has worked across a wide range of industries including retail with The Home Depot, pharmaceuticals with Bristol-Myers Squibb, lighting with Philips and fast moving consumer goods with The Coca-Cola Company and most recently with Coca-Cola European Partners, the largest Coca-Cola bottler in the world. She is an American ex-pat with global work experience, having lived in Turkey, The Netherlands and the UK.

Early in her career, Melissa worked in management consulting with Personnel Decisions International (PDI) and across a diverse spectrum of counselling settings. She earned her Ph.D. in Psychology with a specialty in organisation development from Georgia State University. Melissa resides in London with her husband and two children.

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Prof Moira Clark

Director

Moira is the Director of the Henley Centre for Customer Management (HCCM), a consortium of organisations who are passionate about improving their customer experience. Moira helps members achieve this by:

> Identifying challenging issues that are inhibiting business performance
> Planning a research programme and a series of workshops to address these issues
> Leading the research programme and undertaking specific research projects
> Sharing insight and thought-leadership developed over 25 years of working with a wide variety of
industries

Moira consults for a number of leading UK and international companies and am a frequent keynote speaker at many public and in-company seminars and conferences around the world.

Major area of research and consulting is in Customer Management, Customer Retention and Internal Marketing. Moira works extensively in the area of culture and climate and the critical linkages between employee behaviour and business performance.

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Tracey Shirtcliff

CEO and Founder

I’ve always been passionate about business and starting things. I’m entrepreneurial to my core. I’ve started my own creative agency, computer software company and now a data technology business.

I also love to help other people deliver on their visions. I’m a believer in a great idea and a creator of an action plan.

I’ve worked in a number of great businesses and enjoy the challenge of the journey. I think great products and award winning service is an invaluable combination for any business. It should be at the heart of what you strive for.

When I’m not working I like sunshine, Scuba Diving, and enjoying my Children. With them its never a dull day.

Specialties: Business Start-ups, Marketing, Running Creative businesses, Technology, Consulting, Investing, Idea development and Strategy, Agency Management, Benchmarking, Data.

Some of the Awards that I’m proud of:

2008: Queens Award for Enterprise & Innovation
2008: Business Driver of the Year in Europe
2006: Short-listed: MacWorld Editor’s Choice Award
2005: 5/5 review from MacWorld for Traffic
2004: MacWorld Developer of the Year Award
2004: 5/5 review from MacUser forTraffic Software

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Kim Ratcliffe

Head of Operations

Leading the end to end customer experience including strategic design and delivery and full customer journey operational ownership. Leading customer operations for Connected Home, responsible for delivering new home technology and innovation for the energy and smart home market. Heading up change management, business readiness, business engagement, customer experience and customer service.

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Martin Hill-Wilson

Founder

I’m a customer engagement and a ‘beyond silos’ strategist. I am also an author, international keynote speaker and chair. Working under my own brand, Brainfood Consulting, I deliver a range of master classes and interventions.

Current topics include empowered service cultures, omni-channel design, automation and self service, proactive service models, mobile and social customer service. All targeted at delivering disruptive service innovation.

I’m is also a founding member of Beyond Silos – a group of specialist practitioners offering design and delivery service for embedding customer hubs – next generation customer engagement.

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Mike Gibney

Director of Workforce at the Walton Centre NHS Foundation Trust

Michael is currently Director of Workforce at the Walton Centre NHS Foundation Trust where he has worked since 2013. He is the Trust lead for HR, OD, Education, Communication and Fundraising.  During this period, the organisation has achieved the Investors in People Gold Standard Award, Investors in People Health and Wellbeing Award and is currently within the HSJ Top Ten Best Places to Work.

Michael joined the NHS in 2009 following a successful career in local government and the third sector.   This included implementing a service redesign programme within a local authority that delivered efficiency savings of £10 million over a 3 year period and designed workforce interventions at a regional level, across 10 local authorities.  Throughout his career, he has placed a strong emphasis upon actively engaging with all levels of the workforce as a fundamental building block to delivering change.

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Nupur Mallick

HR Director UK & Ireland

Nupur has been with Tata Consultancy Services (TCS) for 17 years and in December 2005 she was appointed HR Director for UK & Ireland. In this role Nupur is responsible for the end to end HR function for over 10,000 employees from 39 nationalities.

Her areas of expertise include integrating teams in culturally diverse set-ups, driving operational excellence, retaining and developing talent and structuring compensation & benefits.

Her excellent people and change management skills have helped TCS grow substantially in the geography. Under her leadership, TCS UK & Ireland has achieved the ‘Investor in People’ certification with Gold status and awarded Britain’s top employers by CRI for four consecutive years.

Nupur’s focus as HR Director extends beyond the work force to the community. TCS in the UK achieved the platinum plus standard for its performance in Business in the Community (BitC) Corporate Responsibility Index.

Prior to this role, Nupur was HR Head for TCS Mumbai. She was responsible for driving performance oriented culture, establishing world class induction process, career and succession planning and employee engagement.

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Katherine Bassey

Head of Staff Engagement and Innovation

Experienced organisational development practitioner with background in engagement, leadership and management development to improve organisational performance. Inclusive and astute, with the tenacity to drive sustainable change within large, multi-faceted organisations.

Fellow ILM, Chartered Fellow CIPD, affiliate European Mentoring & Coaching Council, MBTI licensed, judge – CIPD’s People Management Awards and NAS London Apprenticeship Awards – former Executive Chair for Greater London of National Training Awards, Chair of Trustees Relate London South East.

Benefits of entering

Associating your business and brand with industry leading business excellence

Aligning yourself with industry wide recognition and association to these prestigious awards

Building and developing long term relationships and networking with leading industry figures

Supporting, celebrating and recognising leading class examples of success

Being a part of the industry benchmarking and recognition programme

Extensive exposure to both Engage Customer and Engage Employee communities

Long term branding and association with fellow award winners

How much is it?

The cost of entry is at a highly subsidised rate which removes barriers to entry and ensures the selection of entries and therefore finalists is of the highest quality. Winners are announced at a Gala Ceremony on Monday 13th November 2017.

£145+VAT PER CATEGORY

For more information, please contact the entries team on 01932 506 302 or email katie.donaldson@ebm.media.

Essential Entry Information

  • If you are submitting an entry on behalf of your company or individuals you are responsible for seeking permission from the required person.
  • Submissions that include live projects must be between July 2016 and June 2017.
  • Judges reserve the right to not accept an entry if entry rules have not been followed.
  • Each entry is judged on its own merits and not by comparison to other entries.
  • You will be notified by email on Friday 15th September 2017 if you have been chosen as a finalist.
  • Winners will be announced at the awards ceremony on Monday 13th November 2017 at the Westminster Park Plaza.

HOW THE JUDGES SCORE YOUR ENTRY

Objectives
Provide clear evidence and well thought out understanding of the strategy and requirements
Innovation
Demonstrate innovation, uniqueness and a forward thinking approach
Execution
How was the strategy executed and what made it work so well
Success
Clearly demonstrate success with solid accountable evidence and ultimately why it should win

Tips for success

  • You may edit your entry after submitting, up until the entry deadline.
  • Please make sure all your personal details are entered accurately, including contact details, as this will be used in the awards presentation if selected as a finalist.
  • You are eligible to enter more than one category, as long as the work submitted meets the criteria.
  • You can use the ‘copy’ feature to create a copy of your entry and change the category as required.
  • Entry fees may be paid by credit card only and must be paid online at time of completing submissions. If your submissions have not been paid for at close of entry they may not be included for judging.
  • A merchant fee will be applied to entries paid by Visa, MasterCard and American Express. These fees will be added to your total and outlined in the payment summary.
  • You must stay within the word limit for each question. Any words over this amount will not be judged.
  • Don’t miss the deadline – entries submitted late will not be judged.
  • Keep your entry clear, concise and to the point.
  • Keep your entry within the key headings, entries submitted in an incorrect format won’t be judged.
  • Have a friend or colleague check your entry for accuracy and detail.
  • Keep it engaging, don’t repeat yourself and keep the judges interested.
  • Ensure the entry includes all the appropriate information.
  • The submission should be neatly set out including sub-titles, bullet points and made easy to read.
  • Address the key areas in accordance with the six headings.

Meet your Awards Ceremony Host

Jo-Header

You might have seen her on Michael McIntyre’s Comedy Roadshow, Mock the Week or Have I Got News For You, but we’re delighted to announce that this November Jo Caulfield, one of the most successful and instantly recognisable comedians in the UK, will be hosting the 2017 Engage Awards Ceremony.

Jo has been nominated as “Funniest Woman” (LAFTA Awards), “Best Female Stand-Up” (Chortle Awards) and one of “The 100 Greatest Stand-Ups” (Channel4).

The Observer advocates “Jo Caulfield is an inspiration to all would-be female comedians”.

We’re delighted to have Jo hosting the 2017 Engage Awards and we hope to have you there to celebrate with us. To book your place, click here

And the Dinner Entertainment will be provided by...

Entertainment

We’re thrilled to announce that The Lionels will be providing the Dinner Entertainment at the Engage Awards this year. The Lionels are a four piece band who bring an authenticity to their live performances rarely found in other function bands.

The set lists include well known popular tunes of all types, ranging from Superstition (Stevie Wonder) to Sex On Fire (Kings Of Leon), from Uptown Funk (Bruno Mars) to Let’s Get it On (Marvin Gaye) and lots more in between.

The band bring a wealth of talent and experience to their live performances, including session work for major record labels, prime time TV work, international touring with original and tribute bands and most recently performing to 30,000 + crowds on the main stage at CarFest North and South (2015 and 2016) alongside major acts such as Texas, Travis, Faithless, Primal Scream and Jools Holland.

2017 Sponsors

Location

Park-Plaza-Westminster-Brid

Westminster-Plaza

 

13 NOVEMBER 2017
WESTMINSTER BRIDGE PARK PLAZA, LONDON

200 WESTMINSTER BRIDGE ROAD,
LONDON, SE1 7UT

DIRECTIONS:

Art meets design in the grand Park Plaza Westminster Bridge London. Boasting views across the river to the Houses of Parliament and Big Ben, Park Plaza Westminster Bridge London offers the perfect location for a conference, business event or a city break unmatched by any other hotel in London.

Park Plaza Westminster Bridge is situated in London’s South Bank, within walking distance to the city’s most iconic attractions. The hotel’s ideal location is within minutes away from Westminster and Waterloo London Underground stations and London Waterloo National Railway station.

From King’s Cross & St. Pancras Railway Station (Eurostar) (approx 35 mins)

  • Travel Westbound on the Piccadilly Line
  • Change at Green Park Station for the southbound Jubilee Line service
  • Depart at Waterloo and exit via the South Bank
  • Walk up York Road to the roundabout

From London Heathrow Airport (approx 90 mins)

  • Take the London Underground
  • Take the Piccadilly Line towards Cockfosters Underground Station
  • Change at Green Park Station for the southbound Jubilee Line service
  • Depart at Westminster
  • Walk Across Westminster Bridge, destination in front of you

From London Gatwick Airport (approx 90 mins)

  • Take the Gatwick Express to London Victoria Railway Station
  • Take the London Underground and travel eastbound via the Circle and District line
  • Get off at Westminster
  • Walk south across Westminster Bridge
  • Cross the roundabout
  • Walk Across Westminster Bridge, destination in front of you

From London Stansted Airport (approx 90 mins)

  • Take the Gatwick Express to Victoria Station
  • Change for the London Underground and take the District and Circle Line to Westminster
  • Walk south across Westminster Bridge
  • Cross the roundabout
  • Park Plaza Westminster Bridge will be directly in front of you

Book Your Table

VIP Table

  • Table of 10
  • Prominent Positioning
  • 2 x Bottles of Champagne
  • Complimentary Glass of Bubbly on Arrival
  • Wine & Beer Drinks Package
  • 3 Course Meal
  • Evening Entertainment
£3850 +VAT £770 Order now

Standard Table

  • Table of 10
  • Complimentary Glass of Bubbly on Arrival
  • Wine & Beer Drinks Package
  • 3 Course Meal
  • Evening Entertainment
£3195 +VAT £639 Order now

Standard Place

  • Individual Place
  • Complimentary Glass of Bubbly on Arrival
  • Wine & Beer Drinks Package
  • 3 Course Meal
  • Evening Entertainment
£389 +VAT £77.80 Order now