2021 Engage Awards Winners Announced at Glittering Black-Tie Ceremony
Nearly 2 years after the events industry closed its doors due to Covid 19, Engage Business Media were thrilled to welcome back over 300 attendees to celebrate the 2021 International Engage Awards at the Riverbank Park Plaza, London, on 2nd December. Comedian Josh Widdicombe announced each of our 19 winners in a ceremony that celebrated excellence under four overarching groups; Employee Experience, Customer Experience, Innovation, Technology and Integration, and Workforce and Workplace Transformation.
This year’s glittering black-tie ceremony was certainly one to remember, with guests attending in person, dressed in their finery and dining on an award winning three course dinner at the iconic Riverbank Park Plaza in London. Winners were welcomed to the stage to accept their award from comedian host Josh Widdicombe, before dancing the night away with live music from the Jazz Bomb!
We are thrilled to reveal our full list of 2021 Engage Awards Winners! You can find the full list of 2021 winners here.
Our winners came from a variety of industries, but we must give a special mention to our 4x winners NatWest Group, who took home the awards for ‘Best use of Voice of the Employee’, ‘Best use of Technology in Employee Engagement’, ‘Best Customer Service Team’ and ‘Best Customer Contact Strategy in a Crisis’. This is a real testament to the team to achieve so much in such uncertain times.
We would also like to take this opportunity to extend our congratulations to all the finalists at this year’s Engage Awards. The results and rewards companies have achieved this year have been remarkable and proven how industries can adapt to meet customer and colleagues ever-changing needs.
The 2022 Engage Awards will be open for entries early next year, keep an eye out on www.EngageAwards.co.uk for updates and announcements – it may be you celebrating next year!
Interested in Entering in 2022? - Enquire Below
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2021 Winners
2021 Engage Awards Photo Gallery
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2021 Awards Judges
Our world class panel of judges will preside over categories which cover strategic areas of engagement, capturing examples of excellence from organisations and individuals directly improving their customer and employee engagement strategies, improving retention, loyalty, productivity and bottom line performance.
How Is It Judged?
Objectives
Does the entry provide clear evidence and well thought out understanding of the strategy and requirements?
Innovation
Does the project demonstrate innovation, uniqueness and a forward-thinking approach?
Execution
How was the strategy executed and what made it work so well?
Success
Does the entry clearly demonstrate the overall/current success with accountable evidence?
2021 Sponsors
NKD
We believe that employee engagement is as vital to company performance as external customer engagement. Over the last 12 years our solutions have impacted the performance of close to 1 million people across 220 countries. We specialise in helping you identify and solve your unique people challenges. Our success is built on delivering practical and engaging people solutions that make a difference to the bottom line. Our solutions work because they are grounded in rigorous science using proven methodologies. Vitally, we wrap them up with an engaging communications story that inspires behaviour change and ensures the results we deliver really stick.
Contact: Nab Kalsi, Business Development Director T: +44 (0) 203 4700 230 M: +44 (0) 7768 045 609 E: nab@nkd.co.uk W: www.nkd.co.uk
UJET
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.
Poppulo
When the world’s most successful companies want to solve complex employee communication challenges right across their organizations, they look to Poppulo. At Poppulo, we create simple solutions to solve complex communication problems by enabling organizations to plan, target, publish, and measure the impact of their communications across multiple digital channels, all in one place, through the use of Poppulo email, Poppulo mobile and Poppulo insights. From large global brands to smaller enterprises we transform employee communications and workplace engagement on any scale.
Contact: T: +353 21 242 7277 W: www.poppulo.com
Workplace from Facebook
Workplace from Facebook is a collaboration platform designed to connect entire organisations. It offers familiar tools like groups, messaging and video calling. Workplace helps anyone develop team projects, run meetings, share news and even collaborate securely with other companies. Our desktop and mobile apps give people from all kinds of businesses a place to share their voice. Our free Standard plan gives teams a suite of collaboration features. The Premium plan offers the additional admin and integration features needed in a larger company.
Through Workplace, we want to help teams of any size to move faster and achieve more together.
Zendesk
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centres. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 5,000 people across the world, including in the UK.
2019 Engage Awards Highlights Video
What Our Entrants Think
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We were thrilled that our programme had been recognised as a finalist then to actually win was amazing. What a great way to celebrate success and to show that all the hard work has paid off! ”
Wickes
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There is always a great spread of well-considered categories that offered plenty of scope for entrants ”
Barclays
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Winning was well-deserved recognition for the whole team working on employee engagement initiatives at MetLife. It was great to return with the trophy and share the good news. ”
MetLife
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The online platform made it so easy to enter, as we could come back to our entry whenever we wanted to. ”
M&S
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The variety of categories covered all aspects of engagement and enabled us to enter a wide range of projects that we've been working on. ”
BT
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The Engage Awards offered us the chance to recognise our team and the hard work that they've put in to achieve success. ”
Microsoft