We're open for entries - why not enter your success story today?

After a fantastic 2020 programme which saw a record number of entries, we’re delighted to announce that our 2021 Engage Awards programme is now open for entries.

The 2021 Engage Awards boasts 20 categories across four overarching groups; Employee Experience, Customer Experience, Innovation, Technology and Integration, and Workforce and Workplace Transformation.

To recognise the rapidly changing world of engagement and the fantastic initiatives that we’ve seen implemented over the last 12 months that have transformed colleague and customer experience, we have introduced new categories for the 2021 programme. These include Best Diversity and Inclusion Strategy, Best Use of Knowledge Management and Most Effective Remote Working Programme.

The 2021 Engage Awards will be open for entries until 23:59 on 19th July – so, why not start your entry today? It may be you celebrating this November!

Interested in entering? £165+VAT per category

For the link to the online entry platform, simply fill in your details.

2021 Categories - Enter Today

Innovation, Technology and Integration

Best Use of Innovation in Customer Engagement + -

This Award will go to the organisation that can demonstrate how it has introduced innovation to make advances in the field of customer engagement. This innovation can take the form of new technology, new working practices or anything else that has made a positive difference to the organisation and the way it operates.

Best Use of Innovation in Employee Engagement + -

This Award will go to the organisation that can demonstrate how it has introduced innovation to make advances in the field of employee engagement. This innovation can take the form of new technology, new working practices or anything else that has made a positive difference to the organisation and the way it operates.

Best Use of Technology in Customer Engagement + -

This Award will go to the organisation that can best demonstrate how its use of technology has been instrumental in making advances in the field of customer engagement. The implementation of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

Best Use of Technology in Employee Engagement + -

This Award will go to the organisation that can best demonstrate how its use of technology has been instrumental in making advances in the field of employee engagement. The implementation of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

Best Technology Integration in Customer/Employee Engagement + -

This Award will go to the organisation that can best demonstrate how it has successfully integrated new technology that has transformed the organisation within the field of customer and/or employee engagement. The successful integration of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

Best Use of Knowledge Management + -

This Award will go to the organisation that has introduced an effective knowledge management strategy in order to keep pace with a globalised and digitised workplace. The implementation of the the knowledge management strategy will have enabled the organisation to continuously collect, deliver, and actively apply trusted knowledge within the flow of work. The success of the strategy must be measurable.

Customer Experience

Best Use of Customer Insight + -

This Award will go to the organisation that has best demonstrated an insight into the needs and behaviours of its customers. This demonstration of understanding will have attracted, retained and influenced customers to gain increased customer loyalty and satisfaction. Results will be measurable and will have had a positive contribution to the performance and/or profitability of the organisation

Best Use of Voice of the Customer + -

This Award will go to the organisation that has introduced an effective, sustainable and successful VOC programme that has improved its understanding and insight of customer behaviour and needs and has used that programme to improve its customer experience offering. The implementation of the VOC programme must be measurable and have made a positive contribution to the overall customer experience offering.

Best Customer Contact Strategy in a Crisis + -

This Award will go to the organisation that has successfully implemented or sustained a strategy for customer contact that has enhanced the customer experience at each touchpoint throughout the customer journey during the Coronavirus crisis. The success of the customer contact strategy must be measurable and have made a positive contribution to the overall customer experience offering.

Employee Experience

Best Employee Support Strategy During a Crisis + -

This Award will go to the organisation that has introduced an organisation-wide strategy to support employees at every level throughout the Coronavirus crisis. The environment that has been created will be one that values and takes care of employees regardless of physical location. As a result, your strategies will have allowed you to better engage and retain staff and must be measurable, showing a positive contribution to the organisation.

Best Use of Voice of the Employee + -

This Award will go to the organisation that has introduced an effective, sustainable and successful VOE programme that has improved its understanding and insight of its people and their working lives and has used that programme to improve its employee engagement offering. The implementation of the VOE programme must be measurable and have made a positive contribution to the overall engagement levels of its employees.

Best Internal Communications Strategy + -

This Award will go to the organisation that has introduced an effective, sustainable and successful Internal Communications strategy that has improved its understanding and insight of employee behaviour and needs, and has used that strategy to improve its employee experience offering. The implementation of the Internal Communications strategy must be measurable and have made a positive contribution to the overall employee experience offering.

Best Employee Wellbeing Strategy + -

This Award will go to the organisation that has implemented a strategy to support and improve the wellbeing of its employees’ mental, financial and physical health. The implementation of the employee wellbeing strategy must be measurable and have made a positive contribution to the overall employee experience offering.

Best Diversity and Inclusion Strategy + -

This Award will go to the organisation that has successfully implemented a strategy that has improved diversity, inclusion and belonging within their organisation. The success of this strategy must be measurable and have made a positive contribution to the overall employee experience.

Workforce and Workplace Transformation

Best Business Transformation Strategy + -

This Award will go to the organisation that has turned their customer/employee engagement strategies around and can now demonstrate a significant and measurable change in engagement levels. The organisation will have implemented new and innovative strategies and these will have had a positive contribution to the performance and/or profitability of the organisation.

Best Use of Training + -

This Award will go to the organisation that can best demonstrate how it has used training to help make advances in the field of customer and/or employee engagement. The training strategy or programme implementation must be measurable, sustainable and have made a positive contribution to the performance and/or productivity of the organisation.

Best Customer and Employee Engagement Programme + -

This Award will go to the organisation that has introduced an effective, sustainable and successful customer and employee engagement programme that has improved its understanding and insight of customer and employee behaviour and needs, and has used that strategy to improve both its customer and employee experience offering. The implementation of the programme must be measurable and have made a positive contribution to the overall customer and employee experience offering.

Great Place to work + -

This Award will go to the organisation that has put an effective strategy in place that has helped to create a working environment resulting in improved employee engagement and experience. The implementation of this strategy must show measurable results.

Best Customer Service Team + -

For customer service teams who create excellent customer experiences via each channel that they operate within. Entries should include evidence of how the team work together to deliver the CX, evidence of a true customer centric culture and evidence of customer satisfaction results.

Most Effective Remote Working Programme + -

This Award will go to the organisation that has put an effective strategy in place for remote working. The winning organisation will have helped to create a working environment resulting in improved employee engagement and experience.

How Is It Judged?

Objectives

Does the entry provide clear evidence and well thought out understanding of the strategy and requirements?

Innovation

Does the project demonstrate innovation, uniqueness and a forward-thinking approach?

Execution

How was the strategy executed and what made it work so well?

Success

Does the entry clearly demonstrate the overall/current success with accountable evidence?

Previous Sponsors

Interested in Sponsoring? FREE Media Pack Download

The Engage Awards are recognised by the industry as the only Awards programme celebrating excellence in both Customer and Employee Engagement, capturing examples of excellence from organisations and individuals directly improving their strategies, improving retention, loyalty, productivity and bottom line performance. Fill the details below to receive the media information.

2021 Awards Judges

Our world class panel of judges will preside over categories which cover strategic areas of engagement, capturing examples of excellence from organisations and individuals directly improving their customer and employee engagement strategies, improving retention, loyalty, productivity and bottom line performance.

Helen re-joined Ipsos in 2013, having begun her research career there more years ago than she cares to remember. Helen is Global Chief Experience Officer for Customer Experience and Channel Performance at Ipsos. Previous roles include Global Chief Marketing and Communications Officer, and Managing Director of Ipsos Loyalty, UK. She has led Ipsos’ CX Council, a forum for CX leaders to come together and lead the industry debate. Helen has significant CX research experience across a number of sectors, markets and customer types, but she ‘cut her teeth’ on b2b and that’s still where she most likes to roll up her sleeves. Helen is a frequent judge, chair, and speaker at CX events, including appearing as a keynote, opening speaker at the largest Customer Experience summit in Europe (2019). She hosts Ipsos’ weekly Customer Perspective podcast: https://www.ipsos.com/en/customer-perspective-ipsos-podcast Helen is a member of Ipsos’ ‘Women in Ipsos’ global leadership team: supporting women to advance their careers at Ipsos and inspiring them to reach their full potential. Ipsos Ipsos is a global leader in designing, measuring and delivering value from Customer Experience programmes. Ipsos helps organisations retain customers and recover those at risk, grow share of spend, increase advocacy and drive up operational efficiency; to ‘deliver a Return on Customer Experience Investment (ROCXI)’. Expert CX teams help organisations at all stages of CX measurement and management, using a blend of research, technology, analytics and advisory solutions. https://www.ipsos.com/en/knowledge/customer-experience Ipsos is the third largest market research company in the world, present in 90 markets and employing more than 18,000 people. Ipsos is ranked the ‘Most Innovative Supplier’ by the GRIT Business & Innovation Report. Our research professionals, analysts and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions and motivations of citizens, consumers, patients, customers and employees. www.ipsos.com

Mark Hillary

Engage Awards Judge Click to read more...

Melissa Hungerford

Dixons Carphone Click to read more...

Martin Hill-Wilson

Brainfood Consulting Click to read more...

Mike Gibney

THE WALTON CENTRE NHS FOUNDATION TRUST Click to read more...

Chris Burton

Microsoft Click to read more...

Pete Evia Rhodes

The Times & The Sunday Times Click to read more...

Frazer Rendell

E-Trinity Consultancy Click to read more...

Marcus Hickman

Davies Hickman Click to read more...

Mike Owen

Mike Owen Media Click to read more...

Jo Dodds

Engage for Success Click to read more...

Patricia Sanchez Diaz

Centrica Click to read more...

Charlotte Dahl

Woodreed Click to read more...

Victoria Silverman

Refinitiv Click to read more...

Anna Wilcox

Bupa Click to read more...

Mark Anderson

Southeastern Click to read more...

Gareth Brophy

Halfords Click to read more...

Andrew Moultrie

BBC Studioworks Click to read more...

What Our Entrants Think

“

We were thrilled that our programme had been recognised as a finalist then to actually win was amazing. What a great way to celebrate success and to show that all the hard work has paid off! ”

Wickes

“

There is always a great spread of well-considered categories that offered plenty of scope for entrants ”

Barclays

“

Winning was well-deserved recognition for the whole team working on employee engagement initiatives at MetLife. It was great to return with the trophy and share the good news. ”

MetLife

“

The online platform made it so easy to enter, as we could come back to our entry whenever we wanted to. ”

M&S

“

The variety of categories covered all aspects of engagement and enabled us to enter a wide range of projects that we've been working on. ”

BT

“

The Engage Awards offered us the chance to recognise our team and the hard work that they've put in to achieve success. ”

Microsoft

Meet the 2020 Winners - Innovation Technology and Integration

Best Use of Innovation in Customer Engagement + -

This Award will go to the organisation that can demonstrate how it has introduced innovation to make advances in the field of customer engagement. This innovation can take the form of new technology, new working practices or anything else that has made a positive difference to the organisation and the way it operates.

Winner: Western Power Distribution
Silver: The Social Kinetic
Bronze: RELATED

Finalists:
– Britannic Technologies
– Engage Hub
– Everflow Group
– ITC Travel Group
– Mando-Connect, British Gas & Spark
– Ramani Precision Machines PVT
– RELATED
– RICS
– The Social Kinetic

Best Use of Innovation in Employee Engagement + -

This Award will go to the organisation that can demonstrate how it has introduced innovation to make advances in the field of employee engagement. This innovation can take the form of new technology, new working practices or anything else that has made a positive difference to the organisation and the way it operates.

Winner: Raleigh International & Reckitt Benckiser
Silver: Coca-Cola European Partners
Bronze: NatWest Group BEE Vloggers

Finalists:
– Govia Thameslink Railway
– Paysafe Group

Best Use of Technology in Customer Engagement + -

This Award will go to the organisation that can best demonstrate how its use of technology has been instrumental in making advances in the field of customer engagement. The implementation of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

Winner: Northumbrian Water
Silver: Govia Thameslink Railway
Bronze: Chelsea FC

Finalists:
– Chetwood Financial
– Engage Hub
– etracker
– ICON Communication Centres s.r.o.
– Interactions LLC
– RELATED
– RICS
– Siemens Digital Industries Software
– The Social Kinetic
– Verisure
– Vizolution in partnership with RBS”
– Western Power Distribution

Best Use of Technology in Employee Engagement + -

This Award will go to the organisation that can best demonstrate how its use of technology has been instrumental in making advances in the field of employee engagement. The implementation of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

Winner: Ethos Farm & Edinburgh Airport
Silver: HSBC
Bronze: MetLife

Finalists:
– Creative Midfield / Ember Technology
– Govia Thameslink Railway
– Hibob
– Nationwide Building Society
– Tottenham Hotspur Football Club
– Woven
– Zevo Health

Best Technology Integration in Customer/Employee Engagement + -

This Award will go to the organisation that can best demonstrate how it has successfully integrated new technology that has transformed the organisation within the field of customer and/or employee engagement. The successful integration of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

WINNER: JustPark
SILVER: Artificial Solutions
BRONZE: Mallcomm

Finalists:

Govia Thameslink Railway
JustPark
Mallcomm

Best Partnership Solution During a Crisis + -

This Award will go to the organisation that can best demonstrate how it has partnered with another organisation to enhance customer and/or employee engagement throughout the Coronavirus crisis. The successful integration of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

WINNER: Webhelp and Sainsbury’s Bank
SILVER: Govia Thameslink Railway
BRONZE: goMoxie

Meet the 2020 Winners - Customer Experience

Best Use of Customer Insight + -

This Award will go to the organisation that has best demonstrated an insight into the needs and behaviours of its customers. This demonstration of understanding will have attracted, retained and influenced customers to gain increased customer loyalty and satisfaction. Results will be measurable and will have had a positive contribution to the performance and/or profitability of the organisation

Winner: goMoxie
Silver: Aegon
Bronze: Tottenham Hotspur Football Club

Finalists:
– MAPFRE
– Newcastle Building Society

Best Use of Voice of the Customer + -

This Award will go to the organisation that has introduced an effective, sustainable and successful VOC programme that has improved its understanding and insight of customer behaviour and needs and has used that programme to improve its customer experience offering. The implementation of the VOC programme must be measurable and have made a positive contribution to the overall customer experience offering.

Winner: Stanmore Insurance Brokers
Silver: Newcastle Building Society
Bronze: Cromwell with Confirmit

Finalists:
– BMW
– NCR
– Places for People
– Tata Communications

Best Customer Contact Strategy in a Crisis + -

This Award will go to the organisation that has successfully implemented or sustained a strategy for customer contact that has enhanced the customer experience at each touchpoint throughout the customer journey during the Coronavirus crisis. The success of the customer contact strategy must be measurable and have made a positive contribution to the overall customer experience offering.

Winner: Western Power Distribution
Silver: Places for People
Bronze: Shell Energy

Finalists:
– Financial Services Compensation Scheme
– JustPark
– Personal Group
– Zellis

Meet the 2020 Winners - Employee Experience

Best Employee Support Strategy During a Crisis + -

This Award will go to the organisation that has introduced an organisation-wide strategy to support employees at every level throughout the Coronavirus crisis. The environment that has been created will be one that values and takes care of employees regardless of physical location. As a result, your strategies will have allowed you to better engage and retain staff and must be measurable, showing a positive contribution to the organisation.

Winner: Lloyds Banking Group
Silver: Roadchef
Bronze: Financial Services Compensation Scheme

Finalists:
– Anglian Water
– Capital International Group
– East London NHS Foundation Trust
– Fountain Partnership
– Karbon Homes
– Microsoft Customer Service & Support
– Oxleas NHS Foundation Trust
– PerfectHome
– Personal Group
– Robert Walters
– Royal Bank of Canada
– The Children’s Society
– The Riverside Group
– Stuart
– Synectics Solutions
– Webhelp
– Xoserve Limited

Best Use of Voice of the Employee + -

This Award will go to the organisation that has introduced an effective, sustainable and successful VOE programme that has improved its understanding and insight of its people and their working lives and has used that programme to improve its employee engagement offering. The implementation of the VOE programme must be measurable and have made a positive contribution to the overall engagement levels of its employees.

Winner: Shell Energy
Silver: DPD UK
Bronze: Principality Building Society

Finalists:
– Places for People

Best Internal Communications Strategy + -

This Award will go to the organisation that has introduced an effective, sustainable and successful Internal Communications strategy that has improved its understanding and insight of employee behaviour and needs, and has used that strategy to improve its employee experience offering. The implementation of the Internal Communications strategy must be measurable and have made a positive contribution to the overall employee experience offering.

Winner: Archant
Silver: Principality Building Society
Bronze: CDC Group

Finalists:
– Anglian Water
– Fresh Communication
– NatWest Group
– Places for People
– Ziraatbank

Best Employee Wellbeing Strategy + -

This Award will go to the organisation that has implemented a strategy to support and improve the wellbeing of its employees’ mental, financial and physical health. The implementation of the employee wellbeing strategy must be measurable and have made a positive contribution to the overall employee experience offering.

Winner: Derbyshire Fire and Rescue Service
Silver: Knauf UK
Bronze: Customer Service & Support (Microsoft)

Finalists:
– CoachHub
– East London NHS Foundation Trust

Meet the Winners - Workforce and Workplace Transformation

Best Business Transformation Strategy + -

This Award will go to the organisation that has turned their customer/employee engagement strategies around and can now demonstrate a significant and measurable change in engagement levels. The organisation will have implemented new and innovative strategies and these will have had a positive contribution to the performance and/or profitability of the organisation.

Best Use of Training + -

This Award will go to the organisation that can best demonstrate how it has used training to help make advances in the field of customer and/or employee engagement. The training strategy or programme implementation must be measurable, sustainable and have made a positive contribution to the performance and/or productivity of the organisation.

Best Customer and Employee Engagement Programme + -

This Award will go to the organisation that has introduced an effective, sustainable and successful customer and employee engagement programme that has improved its understanding and insight of customer and employee behaviour and needs, and has used that strategy to improve both its customer and employee experience offering. The implementation of the programme must be measurable and have made a positive contribution to the overall customer and employee experience offering.

Great Place to work + -

This Award will go to the organisation that has put an effective strategy in place that has helped to create a working environment resulting in improved employee engagement and experience. The implementation of this strategy must show measurable results.

Best Customer Service Team + -

For customer service teams who create excellent customer experiences via each channel that they operate within. Entries should include evidence of how the team work together to deliver the CX, evidence of a true customer centric culture and evidence of customer satisfaction results.

Most Effective Remote Working Programme + -

This Award will go to the organisation that has put an effective strategy in place for remote working. The winning organisation will have helped to create a working environment resulting in improved employee engagement and experience.

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We're open for entries - why not enter your success story today?

Interested in entering? £165+VAT per category

2021 Categories - Enter Today

Innovation, Technology and Integration

Customer Experience

Employee Experience

Workforce and Workplace Transformation

How Is It Judged?

Objectives

Innovation

Execution

Success

Previous Sponsors

Related

Brands with Values

Qstory

Sensee

Ringcentral

Friday Pulse

WorkJam

Kincentric

CoachHub

LumApps

Glint

Poppulo

Interested in Sponsoring? FREE Media Pack Download

2021 Awards Judges

Gerry Brown

Jo Moffatt

Ian Naylor

Cathy Brown

Helen Wilson

Mark Hillary

Melissa Hungerford

Martin Hill-Wilson

Mike Gibney

Chris Burton

Pete Evia Rhodes

Frazer Rendell

Marcus Hickman

Mike Owen

Jo Dodds

Patricia Sanchez Diaz

Charlotte Dahl

Victoria Silverman

Anna Wilcox

Mark Anderson

Gareth Brophy

Andrew Moultrie

What Our Entrants Think

Wickes

Barclays

MetLife

M&S

BT

Microsoft

Meet the 2020 Winners - Innovation Technology and Integration

Meet the 2020 Winners - Customer Experience

Meet the 2020 Winners - Employee Experience

Meet the Winners - Workforce and Workplace Transformation