Welcome to the 2020 Virtual International Engage Awards

3rd December 2020 saw a fantastic night of celebration for our 138 Engage Awards finalists. The famous voice of Roger Tilling announced each of our 19 winners in a virtual ceremony that celebrated excellence under four overarching groups; Employee Experience, Customer Experience, Innovation, Technology and Integration, and Workforce and Workplace Transformation.

Our winners came from a variety of industries, but we must give a special mention to our triple winners Western Power Distribution, who were named winners in ‘Best Customer Service Team’, ‘Best Customer Contact Strategy in a Crisis’ and ‘Best Use of Innovation in Customer Engagement’. This is a real testament to the team to achieve so much in such uncertain times.

We’d like to take this opportunity to offer an extra congratulations to our 2020 finalists – during such uncertain times, these organisations have truly gone above and beyond to engage their colleagues and customers.

Steve Hurst, Chair of the International Engage Awards judges says: “In what has been a uniquely challenging and transformational time for our organisations, our colleagues and our customers, it has been truly inspirational to see such an incredibly high quality and quantity of entries to this year’s Awards. The standard and level of entries to our ‘crisis’ categories is testament to how organisations have stepped up to the plate in these unprecedented times.

“Our panel of esteemed judges report an incredibly high overall standard of entries this year, as the importance of trust and transparency when the priorities, preferences and behaviours of our customers and colleagues are continuing to evolve and evolve quickly, is bought into sharp focus. All of our entrants, finalists and winners this year deserve huge credit and I want to congratulate them all.”

The 2021 Engage Awards will be open for entries early next year, so do keep an eye out – it may be you celebrating in 2021!

You can find the full list of winners and finalists below.

Missed the Ceremony?

To watch the on-demand ceremony, simply fill in your details.

Meet the Winners - Innovation Technology and Integration

Meet the Winners - Customer Experience

Meet the Winners - Employee Experience

Meet the Winners - Workforce and Workplace Transformation

Sponsors

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The Engage Awards are recognised by the industry as the only Awards programme, celebrating excellence in both Customer and Employee Engagement, capturing examples of excellence from organisations and individuals directly improving their strategies, improving retention, loyalty, productivity and bottom line performance. Fill the details below to receive the media information.

How Is It Judged?

Box Icon Objectives

Objectives

Does the entry provide clear evidence and well thought out understanding of the strategy and requirements?

Box Icon Innovation

Innovation

Does the project demonstrate innovation, uniqueness and a forward-thinking approach?

Box Icon Execution

Execution

How was the strategy executed and what made it work so well?

Box Icon Success

Success

Does the entry clearly demonstrate the overall/current success with accountable evidence?

2020 Awards Judges

Our world class panel of 26 judges will preside over categories which cover strategic areas of engagement, capturing examples of excellence from organisations and individuals directly improving their customer and employee engagement strategies, improving retention, loyalty, productivity and bottom line performance.

Gerry Brown

Gerry Brown

Customer Lifeguard Click to read more...
Jo Moffatt

Jo Moffatt

Engage for Success Click to read more...
Ian Naylor

Ian Naylor

Virgin Atlantic Airways Click to read more...
Cathy Brown

Cathy Brown

Engage for Success Click to read more...
Paula Stannett

Paula Stannett

Heathrow Click to read more...
Anna Wilcox

Anna Wilcox

Bupa Click to read more...
Helen Wilson

Helen Wilson

Ipsos Click to read more...
Mark Hillary

Mark Hillary

Engage Awards Judge Click to read more...
Heather Mustafa

Heather Mustafa

Nationwide Building Society Click to read more...
Melissa Hungerford

Melissa Hungerford

Dixons Carphone Click to read more...
Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Click to read more...
Mike Gibney

Mike Gibney

THE WALTON CENTRE NHS FOUNDATION TRUST Click to read more...
Kate Jones

Kate Jones

Tarmac Click to read more...
Victoria Silverman

Victoria Silverman

Refinitiv Click to read more...
Chris Burton

Chris Burton

Microsoft Click to read more...
Bogdan Grigorescu

Bogdan Grigorescu

M&S Click to read more...
Frazer Rendell

Frazer Rendell

E-Trinity Consultancy Click to read more...
Marcus Hickman

Marcus Hickman

Davies Hickman Click to read more...
Mike Owen

Mike Owen

Mike Owen Media Click to read more...
Jo Dodds

Jo Dodds

Engage for Success Click to read more...
Anna Fenten

Anna Fenten

Searcys Click to read more...
Patricia Sanchez Diaz

Patricia Sanchez Diaz

Centrica Click to read more...
Sarah Bull

Sarah Bull

John Lewis & Partners Click to read more...
Katy Taylor

Katy Taylor

Go-Ahead Click to read more...
Phil Szymala

Phil Szymala

PayPal Click to read more...
Andrew Richards

Andrew Richards

Metro Bank Click to read more...

What Our Entrants Think

Meet the 2019 Winners

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