2022 Categories Enter Now

2022 Engage Awards - Now OPEN For Entries

It’s the news you’ve all been waiting for – the 2022 Engage Awards are now OPEN for entries!

The industry’s only international awards programme to celebrate both customer and employee engagement boasts 20 categories for 2022 that all fall within our overarching categories of Employee Experience, Customer Experience, Innovation, Technology and Integration, and Workforce and Workplace Transformation.

Our 2022 categories provide organisations from across the globe with the opportunity to share their success stories relating to all aspects of customer and employee engagement. With change being so fundamental to organisational success over recent months, we are excited to hear from those organisations who have gone above and beyond when it comes to providing superior experiences for their customers and colleagues.

Whether you’ve implemented small changes that have created a big difference, or have made a complete overhaul to the way your organisation operates, our categories mean that everybody has the opportunity to share their story relating to how they’ve improved the overall Human Experience.

The Engage Awards are unique in the sense that we appreciate how busy you are, so we only ask you to answer six questions in order to complete your entry. We wish all of our 2022 entrants the best of luck!

2022 Engage Awards Categories

Best Use of Innovation in Customer Engagement + -

This Award will go to the organisation that demonstrates how it has introduced innovation to make advances in the field of customer engagement. This innovation can take the form of new technology, new working practices or anything else that has made a positive difference to the organisation and the way it operates.

Best Use of Innovation in Employee Engagement + -

This Award will go to the organisation that demonstrates how it has introduced innovation to make advances in the field of employee engagement. This innovation can take the form of new technology, new working practices or anything else that has made a positive difference to the organisation and the way it operates.

Best Use of Technology in Customer Engagement + -

This Award will go to the organisation that demonstrates how its use of technology has been instrumental in making advances in the field of customer engagement. The implementation of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

Best Use of Technology in Employee Engagement + -

This Award will go to the organisation that demonstrates how its use of technology has been instrumental in making advances in the field of employee engagement. The implementation of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

Best Use of Knowledge Sharing + -

This Award will go to the organisation that has implemented an effective knowledge sharing strategy in order to keep pace with a globalised and digitised workplace. The implementation of the knowledge sharing strategy will have enabled the organisation to continuously collect, deliver, and actively apply trusted knowledge within the flow of work. The success of the strategy must be measurable.

Best Use of Customer Insight + -

This Award will go to the organisation that best demonstrates an insight into the needs and behaviours of its customers. This demonstration of understanding will have attracted, retained and influenced customers to gain increased customer loyalty and satisfaction. Results will be measurable and will have had a positive contribution to the performance and/or profitability of the organisation

Best Use of Voice of the Customer + -

This Award will go to the organisation that introduces an effective, sustainable and successful VOC programme that improves its understanding and insight of customer behaviour and needs and has used that programme to improve its customer experience offering. The implementation of the VOC programme must be measurable and have made a positive contribution to the overall customer experience offering.

Best Customer Centric Strategy + -

This Award will go to the organisation that has successfully implemented a strategy that puts the customer at the heart of everything they do. The success of the strategy must be measurable and have made a positive contribution to the overall customer experience offering.

Best Customer Contact Strategy + -

This Award will go to the organisation that has successfully implemented a strategy for customer contact that enhances the customer experience at each touchpoint throughout the customer journey. The success of the strategy must be measurable and have made a positive contribution to the overall customer experience offering.

Best Employee Centric Strategy + -

This Award will go to the organisation that has introduced an organisation-wide strategy to support employees. The environment that has been created will be one that values and takes care of employees regardless of physical location. As a result, your strategies will have allowed you to better engage and retain staff and must be measurable, showing a positive contribution to the organisation.

Best Use of Voice of the Employee + -

This Award will go to the organisation that introduced an effective, sustainable and successful VOE programme that improves its understanding and insight of its people and their working lives and has used that programme to improve its employee engagement offering. The implementation of the VOE programme must be measurable and have made a positive contribution to the overall engagement levels of its employees.

Best Internal Communications Strategy + -

This Award will go to the organisation that introduces an effective, sustainable and successful Internal Communications strategy that improves its understanding and insight of employee behaviour and needs, and has used that strategy to improve its employee experience offering. The implementation of the Internal Communications strategy must be measurable and have made a positive contribution to the overall employee experience offering.

Best Employee Wellbeing Strategy + -

This Award will go to the organisation that has implemented a strategy to support and improve the wellbeing of its employees’ mental, financial and physical health. The implementation of the employee wellbeing strategy must be measurable and have made a positive contribution to the overall employee experience offering.

Best Diversity and Inclusion Strategy + -

This Award will go to the organisation that has successfully implemented a strategy that improves diversity, inclusion and belonging within their organisation. The success of this strategy must be measurable and have made a positive contribution to the overall employee experience.

Best Business Transformation Strategy + -

This Award will go to the organisation that has turned their customer/employee engagement strategies around and has seen a significant and measurable change in engagement levels. The organisation will have implemented new and innovative strategies and these will have had a positive contribution to the performance and/or profitability of the organisation.

Best Use of Training + -

This Award will go to the organisation that demonstrates how it has used training to help make advances in the field of customer and/or employee engagement. The training strategy or programme implementation must be measurable, sustainable and have made a positive contribution to the performance and/or productivity of the organisation.

Best Customer and Employee Engagement Programme + -

This Award will go to the organisation that has introduced an effective, sustainable and successful customer and employee engagement programme that improves its understanding and insight of customer and employee behaviour and needs, and uses that strategy to improve both its customer and employee experience offering. The implementation of the programme must be measurable and have made a positive contribution to the overall customer and employee experience offering.

Great Place to Work + -

This Award will go to the organisation that has put an effective strategy in place that has helped to create a working environment with improved employee engagement and experience. The implementation of this strategy must show measurable results.

Best Customer Service Team + -

For customer service teams who create excellent customer experiences via each channel that they operate within. Entries should include evidence of how the team work together to deliver the CX, evidence of a true customer centric culture and evidence of customer satisfaction results.

Best Flexible Working Initiative + -

This Award will go to the organisation that has put an effective strategy in place for their working policy that meets the needs of all employees. The winning organisation will have helped to create a working environment resulting in improved employee engagement and experience.

Engage Awards Photo Gallery

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Awards Judges

Our world class panel of judges will preside over categories which cover strategic areas of engagement, capturing examples of excellence from organisations and individuals directly improving their customer and employee engagement strategies, improving retention, loyalty, productivity and bottom line performance.

Cathy Brown

Initiative for Social Entrepreneurs Click to read more...

Helen Wilson

Ipsos Click to read more...

Helen is Global Chief Experience Officer for Customer Experience and Channel Performance at Ipsos. She has significant leadership, CX and research experience, and is a frequent speaker, chair and judge at industry events, including being the Chair of Judges for the European Contact Centre and Customer Service Awards (ECCCSA). Helen hosts Customer Perspective: Customer Perspective: An Ipsos podcast | Ipsos, a podcast aimed at listeners who are concerned with ensuring Customer Experience delivers on the Brand Promise. Helen is passionate about unlocking potential; she is a trained business coach, with a focus on supporting future leaders. She is a member of Ipsos’ global Gender Balance Network leadership team, charged with inspiring women to reach their full potential. Ipsos Customer Experience: Ipsos is a global leader in designing, measuring and delivering value from Customer Experience programmes. Ipsos helps organisations retain customers and recover those at risk, grow share of spend, increase advocacy and drive up operational efficiency; to ‘deliver a Return on Customer Experience Investment (ROCXI)’. Expert CX teams help organisations at all stages of CX measurement and management, using a blend of research, technology, analytics and advisory solutions. Innovation & Knowledge : Customer Experience | Ipsos Channel Performance: Ipsos is the largest Channel Performance agency in the world, helping organisations size, measure, and drive improved performance across their sales channels – physical locations, contact centres, digital, and omnichannel. Channel Performance experts help clients size their distribution channels, measure execution on brand promises, and ensure they drive executional compliance and sales conversion. Ipsos offers four interconnected Channel Performance solutions: Channel Sizing, Customer Counting, Mystery Shopping, and Execution Measurement. Innovation & Knowledge : Consumer & Shopper | Ipsos Ipsos is the third largest market research company in the world, present in 90 markets and employing more than 18,000 people. For the third year running, Ipsos is ranked the ‘Most Innovative Supplier’ by the GRIT Business & Innovation Report. Our research professionals, analysts and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions and motivations of citizens, consumers, patients, customers and employees. www.ipsos.com

Mark Hillary

Engage Awards Judge Click to read more...

Melissa Hungerford

Dixons Carphone Click to read more...

Nicholas Brice

Soul Corporations Click to read more...

Nicholas Brice is founder/CEO of Soul Corporations® and Bite-Size Plays. Nicholas’ career as a conference chair, keynote speaker and performance culture consultant has seen him lead and present numerous blue-chip brand and culture change programmes for organisations such as British Airways, American Express, Unipart, Orange, Sun International, Toyota: Europe, USA and Japan/Global, Lucent Technologies and Tottenham Hotspur Football Club. His work has been recognised with joint National Training Journal GOLD Awards for Best Change Management, Leadership Development and Learning Partnership programmes for his work with the American Express Community Stadium and also joint winner of Engage Business Media’s award for Best Customer and Employee Engagement Programme with Tottenham Hotspur Football Club.. As a speaker coach/mentor, he helps leaders and professionals of influence grow in confidence and capability in how they get important business messages across both online and face-to-face. Most recently he has been helping organisations such as Progress IT, Servier pharmaceuticals, and a national government agency as well as helping design students get 1^st class honours for their project presentations. As a theatre/TV producer and director, he has directed productions for Sky Arts TV and for the last 15 years has featured in the Brighton and Edinburgh Festival with the now Fringe institution: The Big Bite-Size Breakfast Show, winning awards for Best Theatre Performance and a shortlisting for the prestigious Carol Tambor ‘Best of Edinburgh’ award. In this short video, he is talking about Speaking with Soul to an audience of keynote speakers at the Professional Speakers Association where he is a full Professional Member. He regularly hosts and keynotes in large global events online and face-to-face. “Nick - your speaker coaching programme is fabulous! What a difference you have made to the skills and confidence of some of our senior leaders and managers. And all achieved online! Couldn’t recommend you and this programme highly enough!” Adrienne Gault Head of People Transformation and Organisation Change at Food Standards Agency, UK “Nicholas is a thoughtful, inventive, flexible, and excellent presenter and facilitator. His sessions are bright, fun, and engaging and his presentation skills are very charismatic. In all Sky felt very happy with the events he managed, and we would have no hesitation in using him again.” James Hunt Director of Entertainment, Production and Sky Arts HD, BSkyB

Martin Hill-Wilson

Brainfood Consulting Click to read more...

Chris Burton

Microsoft Click to read more...

Pete Evia Rhodes

YOOX Net A Porter Click to read more...

Mike Gibney

NHS Click to read more...

Frazer Rendell

E-Trinity Consultancy Click to read more...

Marcus Hickman

Davies Hickman Click to read more...

Mike Owen

Mike Owen Media Click to read more...

Jo Dodds

Engage for Success Click to read more...

Patricia Sanchez Diaz

Centrica Click to read more...

Charlotte Dahl

Woodreed Click to read more...

Victoria Silverman

The London Stock Exchange Click to read more...

Anna Wilcox

Bupa Click to read more...

Mark Anderson

Go Ahead Group Click to read more...

Andrew Moultrie

BBC Studioworks Click to read more...

How Is It Judged?

Objectives

Does the entry provide clear evidence and well thought out understanding of the strategy and requirements?

Innovation

Does the project demonstrate innovation, uniqueness and a forward-thinking approach?

Execution

How was the strategy executed and what made it work so well?

Success

Does the entry clearly demonstrate the overall/current success with accountable evidence?

Event Sponsors

2021 Engage Awards Highlights Video

What Our Entrants Think

“

We were thrilled that our programme had been recognised as a finalist then to actually win was amazing. What a great way to celebrate success and to show that all the hard work has paid off! ”

Wickes

“

There is always a great spread of well-considered categories that offered plenty of scope for entrants ”

Barclays

“

Winning was well-deserved recognition for the whole team working on employee engagement initiatives at MetLife. It was great to return with the trophy and share the good news. ”

MetLife

“

The online platform made it so easy to enter, as we could come back to our entry whenever we wanted to. ”

M&S

“

The variety of categories covered all aspects of engagement and enabled us to enter a wide range of projects that we've been working on. ”

BT

“

The Engage Awards offered us the chance to recognise our team and the hard work that they've put in to achieve success. ”

Microsoft

Meet the 2021 Winners

Best Use of Innovation in Customer Engagement + -

WINNER: The LEGO Group

Highly Commended: Western Power Distribution

Finalists:

Cofidis SpA
Dubai Police Council for University and College Students
Newcastle Building Society
RainFocus
Resource Solutions
Seera Group

This Award went to the organisation that demonstrated how it has introduced innovation to make advances in the field of customer engagement. This innovation can take the form of new technology, new working practices or anything else that has made a positive difference to the organisation and the way it operates.

Best Use of Innovation in Employee Engagement + -

WINNER: Avast

Highly Commended: Reward Gateway

Finalists:

Bayer AG
F.Hoffmann-La Roche
Thirsty Horses Solutions Ltd

This Award went to the organisation that demonstrated how it has introduced innovation to make advances in the field of employee engagement. This innovation can take the form of new technology, new working practices or anything else that has made a positive difference to the organisation and the way it operates.

Best Use of Technology in Customer Engagement + -

WINNER: IGA – Istanbul Airport

Highly Commended: LNER and Tata Communications

Finalists:

Braze
Fraud.net
NatWest Group
Orlo & Britvic GB
The Chat Shop
The TaxonomyCo
Western Power Distribution

This Award went to the organisation that demonstrated how its use of technology has been instrumental in making advances in the field of customer engagement. The implementation of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

Best Use of Technology in Employee Engagement + -

WINNER: NatWest Group

Highly Commended: Growth Engineering together with L’Oreal Travel Retail

Finalists:

LNER
Reward Gateway
Thirsty Horses Solutions Ltd

This Award went to the organisation that demonstrated how its use of technology has been instrumental in making advances in the field of employee engagement. The implementation of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

Best Use of Knowledge Management + -

WINNER: Financial Services Compensation Scheme

Highly Commended: Knauf UK & Ireland

Finalists:

Conectys
Legal and General & Cowry Consulting
UAP Limited

This Award went to the organisation that introduced an effective knowledge management strategy in order to keep pace with a globalised and digitised workplace. The implementation of the the knowledge management strategy will have enabled the organisation to continuously collect, deliver, and actively apply trusted knowledge within the flow of work. The success of the strategy must be measurable.

Best Use of Customer Insight + -

WINNER: Newcastle Building Society

Highly Commended: Financial Services Compensation Scheme and Telegraph

Finalists:

Asics | Braingineers | Crobox
Bupa Global
Evolving Systems and Cellcard Cambodia
O2
Santander UK
Tata Communications
Western Power Distribution

This Award went to the organisation that best demonstrated an insight into the needs and behaviours of its customers. This demonstration of understanding will have attracted, retained and influenced customers to gain increased customer loyalty and satisfaction. Results will be measurable and will have had a positive contribution to the performance and/or profitability of the organisation

Best Use of Voice of the Customer + -

WINNER: Patch Plants

Highly Commended: IGA – Istanbul Airport

Finalists:

ICUC.social
Newcastle Building Society
Wonderflow

This Award went to the organisation that introduced an effective, sustainable and successful VOC programme that has improved its understanding and insight of customer behaviour and needs and has used that programme to improve its customer experience offering. The implementation of the VOC programme must be measurable and have made a positive contribution to the overall customer experience offering.

Best Customer Contact Strategy in a Crisis + -

WINNER: NatWest Group

Highly Commended: The Co-op group with IPI and Genesys

Finalists:

Capita
Guardian News and Media
Western Power Distribution

This Award went to the organisation that successfully implemented or sustained a strategy for customer contact that has enhanced the customer experience at each touchpoint throughout the customer journey during the Coronavirus crisis. The success of the customer contact strategy must be measurable and have made a positive contribution to the overall customer experience offering.

Best Employee Support Strategy During a Crisis + -

WINNER: DPD UK

Highly Commended: Policy Expert and Marsden Building Society

Finalists:

Abbott UK
Avast
Bupa
DPD UK
Dr. Martens
Elekta Limited
Emirates Integrated Telecommunications Company
Genmab
Growth Engineering together with L’Oreal Travel Retail
Immedis
Knauf UK & Ireland
LNER
MetLife
Northumbrian Water Group
Reward Gateway
The Walton Centre NHS Foundation Trust
UAP Limited
Xero

This Award went to the organisation that introduced an organisation-wide strategy to support employees at every level throughout the Coronavirus crisis. The environment that has been created will be one that values and takes care of employees regardless of physical location. As a result, your strategies will have allowed you to better engage and retain staff and must be measurable, showing a positive contribution to the organisation.

Best Use of Voice of the Employee + -

WINNER: Natwest Group

Highly Commended: United Utilities

Finalists:

Enginuity Group and Prime Progress
F.Hoffman-La Roche
Newcastle Building Society

This Award went to the organisation that introduced an effective, sustainable and successful VOE programme that has improved its understanding and insight of its people and their working lives and has used that programme to improve its employee engagement offering. The implementation of the VOE programme must be measurable and have made a positive contribution to the overall engagement levels of its employees.

Best Internal Communications Strategy + -

WINNER: Arvato CRM Solutions

Highly Commended: Mercedes-Benz Cars UK (MBC UK)

Finalists:

Cheerful Twentyfirst
Lloyds Banking Group
Policy Expert

This Award went to the organisation that introduced an effective, sustainable and successful Internal Communications strategy that has improved its understanding and insight of employee behaviour and needs, and has used that strategy to improve its employee experience offering. The implementation of the Internal Communications strategy must be measurable and have made a positive contribution to the overall employee experience offering.

Best Employee Wellbeing Strategy + -

WINNER: Mercedes-Benz Cars UK (MBC UK)

Highly Commended: Northumbrian Water Group and GSK

Finalists:

Engro Energy Limited
Flywire
Newcastle Building Society
Places for People
Premier Block Management Ltd
Spirit Energy
Xero

This Award went to the organisation that implemented a strategy to support and improve the wellbeing of its employees’ mental, financial and physical health. The implementation of the employee wellbeing strategy must be measurable and have made a positive contribution to the overall employee experience offering.

Best Diversity and Inclusion Strategy + -

WINNER: The Chat Shop

Finalists:

Engro Energy Limited
NatWest Group
Stuart

This Award went to the organisation that successfully implemented a strategy that has improved diversity, inclusion and belonging within their organisation. The success of this strategy must be measurable and have made a positive contribution to the overall employee experience.

Best Business Transformation Strategy + -

WINNER: Affinity Water

Highly Commended: Suzuki UK BBQ

Finalists:

Bupa
Church House Westminster
Dubai Police
Grosvenor Britain & Ireland
London Stock Exchange Group
Primary Connect (Part of the Woolworths Group) & NKD

This Award went to the organisation that turned their customer/employee engagement strategies around and demonstrated a significant and measurable change in engagement levels. The organisation will have implemented new and innovative strategies and these will have had a positive contribution to the performance and/or profitability of the organisation.

Best Use of Training + -

WINNER: Bank Indonesia Institute

Highly Commended: Webhelp and Cumberland Building Society

Finalists:

Bayer AG
DHL Global Forwarding (DGF) Ocean Freight & NKD
Financial Services Compensation Scheme
Knauf UK & Ireland
Kryon Systems
Legal and General & Cowry Consulting
The Hyde Group and The First Word
UAP Limited

This Award went to the organisation that demonstrated how it used training to help make advances in the field of customer and/or employee engagement. The training strategy or programme implementation must be measurable, sustainable and have made a positive contribution to the performance and/or productivity of the organisation.

Best Customer and Employee Engagement Programme + -

WINNER: Phoenix Group & Cowry Consulting

Highly Commended: Places for People

Finalists:

ICON
RM plc
The Hyde Group and The First Word

This Award went to the organisation that introduced an effective, sustainable and successful customer and employee engagement programme that improved its understanding and insight of customer and employee behaviour and needs, and used that strategy to improve both its customer and employee experience offering. The implementation of the programme must be measurable and have made a positive contribution to the overall customer and employee experience offering.

Great Place to Work + -

WINNER: Currys

Highly Commended: ISG and Dr. Martens

Finalists:

Dr. Martens
Elekta Limited
Immedis
Knauf UK & Ireland
Leaders Romans Group
Places for People
Pure Planet
Purley Park Trust in association with MAXX Design
Wellcome Sanger Institute
Xero

This Award went to the organisation that put an effective strategy in place that helped to create a working environment resulting in improved employee engagement and experience. The implementation of this strategy must show measurable results.

Best Customer Service Team + -

WINNER: NatWest Group

Highly Commended: Patch Plants

Finalists:

Cumberland Building Society
Easyship
Leaders Romans Group
Orlo & United Walsh
Talkdesk
Xero

For customer service teams who create excellent customer experiences via each channel that they operate within. Entries included evidence of how the team work together to deliver the CX, evidence of a true customer centric culture and evidence of customer satisfaction results.

Most Effective Remote Working Programme + -

WINNER: Webhelp

Highly Commended: Western Power Distribution

Finalists:

ICON
Oddsphere
Western Power Distribution

This Award went to the organisation that put an effective strategy in place for remote working. The winning organisation helped to create a working environment resulting in improved employee engagement and experience.

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2022 Engage Awards - Now OPEN For Entries

2022 Engage Awards Categories

You can now start your entries online! Got a question?

Engage Awards Photo Gallery

Awards Judges

Gerry Brown

Jo Moffatt

Ian Naylor

Cathy Brown

Helen Wilson

Mark Hillary

Melissa Hungerford

Nicholas Brice

Martin Hill-Wilson

Chris Burton

Pete Evia Rhodes

Mike Gibney

Frazer Rendell

Marcus Hickman

Mike Owen

Jo Dodds

Patricia Sanchez Diaz

Charlotte Dahl

Victoria Silverman

Anna Wilcox

Mark Anderson

Andrew Moultrie

How Is It Judged?

Objectives

Innovation

Execution

Success

Event Sponsors

NKD

UJET

Poppulo

Workplace from Facebook

Zendesk

2021 Engage Awards Highlights Video

What Our Entrants Think

Wickes

Barclays

MetLife

M&S

BT

Microsoft

Meet the 2021 Winners

Venue Directions

The glittering black-tie Awards Ceremony will take place on 15th November 2022 at the Westminster Park Plaza, London.

Address: Westminster Park Plaza, 200 Westminster Bridge Rd, London, SE1 7UT

Interested in sponsoring the Engage Awards?