Welcome to the 2020 Virtual International Engage Awards
3rd December 2020 saw a fantastic night of celebration for our 138 Engage Awards finalists. The famous voice of Roger Tilling announced each of our 19 winners in a virtual ceremony that celebrated excellence under four overarching groups; Employee Experience, Customer Experience, Innovation, Technology and Integration, and Workforce and Workplace Transformation.
Our winners came from a variety of industries, but we must give a special mention to our triple winners Western Power Distribution, who were named winners in ‘Best Customer Service Team’, ‘Best Customer Contact Strategy in a Crisis’ and ‘Best Use of Innovation in Customer Engagement’. This is a real testament to the team to achieve so much in such uncertain times.
We’d like to take this opportunity to offer an extra congratulations to our 2020 finalists – during such uncertain times, these organisations have truly gone above and beyond to engage their colleagues and customers.
Steve Hurst, Chair of the International Engage Awards judges says: “In what has been a uniquely challenging and transformational time for our organisations, our colleagues and our customers, it has been truly inspirational to see such an incredibly high quality and quantity of entries to this year’s Awards. The standard and level of entries to our ‘crisis’ categories is testament to how organisations have stepped up to the plate in these unprecedented times.
“Our panel of esteemed judges report an incredibly high overall standard of entries this year, as the importance of trust and transparency when the priorities, preferences and behaviours of our customers and colleagues are continuing to evolve and evolve quickly, is bought into sharp focus. All of our entrants, finalists and winners this year deserve huge credit and I want to congratulate them all.”
The 2021 Engage Awards will be open for entries early next year, so do keep an eye out – it may be you celebrating in 2021!
You can find the full list of winners and finalists below.
Missed the Ceremony?
To watch the on-demand ceremony, simply fill in your details.
Meet the Winners - Innovation Technology and Integration
Meet the Winners - Customer Experience
Meet the Winners - Employee Experience
Meet the Winners - Workforce and Workplace Transformation
Sponsors
Related
Related is a martech agency that provides tailor-made loyalty and reward solutions, bringing brands closer to their customers and forging an enduring loyalty. In our work, we leverage our extensive cross-industry knowledge and execution expertise, along with our advanced technology and merchant network to bring you a one-stop-shop for all loyalty program needs. W: https://related.me/
Brands with Values
Brands with Values is a Culture Assessment platform that measures, evolves and protects cultures to sustain and transform commercial performance. Industry leaders like Network Rail, Foreign Commonwealth Office and World Bank Group use our Values based decision engine, Culture Decoder to revolutionise how their leaders attract and retain the best talent in order to create happier, healthier and more productive workplaces. Say hello at: www.brandswithvalues.com
Qstory
QStory dramatically increases contact centre efficiency by adding automation and agility into your existing workforce management system (WFM). QStory’s SaaS platform interfaces directly with contact centre agents, managers and other systems, via app, web and API, to automate real-time scheduling and adherence, real-time vacation management, homeworker support, professional development, and real-time agent self-service. Native gamification and extended timekeeping/payroll management capabilities are also available. QStory is based in Surrey, UK, and powers many of the most successful contact centres around the world, including Axa, Jet2holidays, Nationwide Building Society and Wilko. To find out more visit qstory.co.uk Contact: Nino Reina Tel: 01483 685360 www.qstory.co.uk email: info@qstory.co.uk
Sensee
Sensée is the UK’s only specialist provider of flexible homeworking services using fully-employed advisers and managers. Our services include:
- HomeAgent-based contact centre outsourcing: We help well-known organisations (including Allianz, BUPA and several Government departments) improve business performance, cut costs and provide brilliant customer service. Our award-winning team of 1300 service advisors and support/management delivers service, sales, retention, disaster recovery & tech support services by phone, email, webchat, text & social media. Sensée is ISO27001 accredited and has achieved PCI-DSS and GDPR compliance.
- Consulting and Best Practice: Sensée’s experienced consultants deliver a broad portfolio of Benchmarking, Consulting, Discovery and Workshop services.
- CloudWorks™ Ecosystem: Our tech platforms support your homeworkers’ entire Employee Lifecycle - from recruitment and on-boarding to scheduling, training, communication and management - whilst ensuring the most rigorous Infosec compliance.
Ringcentral
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Combining the best in UCaaS and telecommunications, RingCentral Contact Centre meets the needs of modern businesses to embrace a future-fit technology stack, enable remote working, and exceed skyrocketing customer expectations. Functionalities such as real-time reporting, extensive workforce management, and AI-based sentiment analysis give businesses the tools they need to vastly improve their contact centre performance. Skills-based omnichannel routing across voice and digital channels gives customers instant access to the best agent to meet their needs. Based in the cloud, RingCentral Contact Centre allows you to easily scale your staffing up or down as needed. Agents can work from nearly anywhere, and automatic failover capabilities allow you to continue running if your primary data centre goes down. RingCentral Contact Centre offers three base packages to help simplify your choice according to your business need. Each can be tailored with optional features, such as speech recognition, customer integrations, workforce optimisation, and more. For more information, please visit ringcentral.co.uk or call UK 0800-098-8136. Find us on Twitter, LinkedIn and YouTube.
Friday Pulse
Over the last six years, we’ve worked with over 9,000 teams, across 1,000 organizations, measuring and improving happiness at work. We have learnt that the best way to create a positive work culture is to help teams and organizations learn for themselves. View their website: Click here
WorkJam
WorkJam’s Digital Workplace technology is designed to bring your workforce together through agile scheduling, transformative communication, experiential learning and tailored recognition seamlessly through a single user experience. View website here
Kincentric
Through decades of expertise in employee engagement, people strategy, organizational culture, leadership assessment and development, and HR advisory services, Kincentric enables change from the inside. We work holistically to deliver real impact on leaders, culture and engagement by combining data-driven insights, leading technology and human-centered solutions. We make inspiration an everyday experience. Click here to view the Kincentric website
CoachHub
Founded in 2018 by entrepreneurs Yannis Niebelschuetz and Matti Niebelschuetz, CoachHub is a talent development platform that enables organisations to create a personalised, measurable and scalable coaching program for the entire workforce, regardless of department and seniority level. By doing so, both organisations and their employees are able to reap a multitude of benefits, including increased engagement, higher levels of productivity, improved job performance, acquisition of new soft and hard skills, a stronger sense of purpose and alignment with company values, improved retention and more meaningful relationships with colleagues, managers and customers.
CoachHub’s global pool of coaches is comprised of over 500 certified business coaches, in 42 countries, across six continents, with coaching sessions available in over 30 languages. Our coaching pool has been rigorously vetted and selected based on our evaluation of their competencies, skills, values, attitudes, passion and commitment to empowering employees to become their best selves. The company’s headquarters are based in Berlin, Germany, with additional teams in London, Dublin, Copenhagen, Stockholm, Amsterdam and Brussels. For more information, you can visit www.coachhub.io.
Contact: E: mail@coachhub.io T: 020 8144 2720
LumApps
LumApps digital workplace is a category leader that integrates with collaborative suites, G Suite and Office 365. With a worldwide team LumApps serves prominent companies around the world like Valeo, Air Liquide, Colgate-Palmolive and Transavia. Our solutions create a digital workplace that helps organizations to transform the way they communicate, collaborate, and engage with their customers, partners, and employees.
LumApps Social Collaborative Intranet is designed to connect, inform and engage employees inside a single hub. Fully integrated with your collaborative suite, LumApps simplifies access to all corporate content, social discussions and business communities, in one place. LumApps Employee Advocacy enables companies to turn all these engaged employees into powerful brand advocates and amplify their corporate reach, by connecting with employees’ personal and professional networks.
The LumApps mission is to make people feel that they belong and have a purpose.
Contact details : Olivia Morel | olivia@lumapps.com | +33 06 65 40 95 15
Twitter: @lumapps
Company telephone number : (Fr) +33 4 28 38 25 34
Glint
Glint is the people success platform that leverages real-time people data to help global organizations increase employee engagement, develop their people, and improve results. Leading brands like Boots, Bupa and Sky leverage Glint’s unique combination of intuitive design, sophisticated analytics, and actionable intelligence to help employees be happier and more successful at work. Glint is now a part of LinkedIn. For more information, please visit www.glintinc.com.
Contact: E: support@glintinc.com T: 0203 900 0192
Poppulo
When the world’s most successful companies want to solve complex employee communication challenges right across their organizations, they look to Poppulo. At Poppulo, we create simple solutions to solve complex communication problems by enabling organizations to plan, target, publish, and measure the impact of their communications across multiple digital channels, all in one place, through the use of Poppulo email, Poppulo mobile and Poppulo insights. From large global brands to smaller enterprises we transform employee communications and workplace engagement on any scale.
Contact: T: +353 21 242 7277 W: www.poppulo.com
Interested in Sponsoring? FREE Media Pack Download
The Engage Awards are recognised by the industry as the only Awards programme, celebrating excellence in both Customer and Employee Engagement, capturing examples of excellence from organisations and individuals directly improving their strategies, improving retention, loyalty, productivity and bottom line performance. Fill the details below to receive the media information.
How Is It Judged?
Objectives
Does the entry provide clear evidence and well thought out understanding of the strategy and requirements?
Innovation
Does the project demonstrate innovation, uniqueness and a forward-thinking approach?
Execution
How was the strategy executed and what made it work so well?
Success
Does the entry clearly demonstrate the overall/current success with accountable evidence?
2020 Awards Judges
Our world class panel of 26 judges will preside over categories which cover strategic areas of engagement, capturing examples of excellence from organisations and individuals directly improving their customer and employee engagement strategies, improving retention, loyalty, productivity and bottom line performance.
What Our Entrants Think
“
We were thrilled that our programme had been recognised as a finalist then to actually win was amazing. What a great way to celebrate success and to show that all the hard work has paid off! ”
Wickes
“
There is always a great spread of well-considered categories that offered plenty of scope for entrants ”
Barclays
“
Winning was well-deserved recognition for the whole team working on employee engagement initiatives at MetLife. It was great to return with the trophy and share the good news. ”
MetLife
“
The online platform made it so easy to enter, as we could come back to our entry whenever we wanted to. ”
M&S
“
The variety of categories covered all aspects of engagement and enabled us to enter a wide range of projects that we've been working on. ”
BT
“
The Engage Awards offered us the chance to recognise our team and the hard work that they've put in to achieve success. ”
Microsoft
Wondering what you missed in 2019?
Meet the 2019 Winners