Welcome to the International Engage Awards - Now Open For Entries

Following on from the success of the 2018 Engage Awards programme, which broke records across the board, we are delighted to announce the renaming of our programme for 2019 to the International Engage Awards. The new moniker is an acknowledgement of the increasingly global spread of organisations wanting to enter what is now firmly recognised as the only customer and employee engagement Awards programme.

The 2019 International Engage Awards are delighted to welome Hugh Dennis as the host, the ceremony will include a record number of 20 categories, nine of them brand new to the programme, and will cover every conceivable aspect of customer and employee engagement, and including for the first time a coveted Lifetime Achievement Award. So, if you’ve achieved great things with your engagement initiatives, the Engage Awards are perfect for you. We are delighted to announce an extended entry deadline until 23:59 BST on 31st July, so don’t miss out on recognising your efforts.

We wish you the best of luck with your entries.

Awards Timeline

Key dates to put in your 2019 diary
Companies are invited to submit their entries from January to July !

awards timelines

How To Enter

Create a FREE account on our online entry platform
Select the categories you want to enter and craft the answers to our six simple entry questions
Upload any supporting evidence and hit submit!

Just £165+VAT per Category

Get Started Now!

How Is It Judged?

Objectives

Does the entry provide clear evidence and well thought out understanding of the strategy and requirements?

Innovation

Does the project demonstrate innovation, uniqueness and a forward-thinking approach?

Execution

How was the strategy executed and what made it work so well?

Success

Does the entry clearly demonstrate the overall/current success with accountable evidence?

Our 20 categories span all aspects of engagement

Best Use of Training + -

This Award will go to the organisation that can best demonstrate how it has used training to help make advances in the field of customer and/or employee engagement. The training strategy or programme implementation must be measurable, sustainable and have made a positive contribution to the performance and/or productivity of the organisation.

Best Business Transformation Strategy + -

This Award will go to the organisation that has turned their customer/employee engagement strategies around and can now demonstrate a significant and measurable change in engagement levels. The organisation will have implemented new and innovative strategies and these will have had a positive contribution to the performance and/or profitability of the organisation.

Best Employee Centric Strategy + -

This Award will go to the organisation that has introduced an organisation-wide strategy to put their employees at the heart of what they do. The environment that has been created will be one that values and takes care of employees, allowing them to then take care of your customers. As a result, your strategies will have allowed you to better engage and retain staff and must be measurable, showing a positive contribution to the performance and/or profitability of the organisation.

Best Engagement in Utilities And Telcos + -

This Award will go to the utilities/telcos organisation that can best demonstrate effective and successful implementation of customer and/or employee engagement strategies for the overall benefit of the organisation and its customers. These strategies must be measurable and show a positive contribution to the performance and/or profitability of the organisation.

Best Use of Innovation in Customer Engagement + -

This Award will go to the organisation that can demonstrate how it has introduced innovation to make advances in the field of customer engagement. This innovation can take the form of new technology new working practices or anything else that has made a positive difference to the organisation and the way it operates.

Best Use of Innovation in Employee Engagement + -

This Award will go to the organisation that can demonstrate how it has introduced innovation to make advances in the field of employee engagement. This innovation can take the form of new technology new working practices or anything else that has made a positive difference to the organisation and the way it operates.

Best Use of Voice of the Customer + -

This Award will go to the organisation that has introduced an effective, sustainable and successful VOC programme that has improved its understanding and insight of customer behaviour and needs and has used that programme to improve its customer experience offering. The implementation of the VOC programme must be measurable and have made a positive contribution to the overall customer experience offering.

Best Use of Voice of the Employee + -

This Award will go to the organisation that has introduced an effective, sustainable and successful VOE programme that has improved its understanding and insight of its people and their working lives and has used that programme to improve its employee engagement offering. The implementation of the VOE programme must be measurable and have made a positive contribution to the overall engagement levels of its employees.

Best Use of Technology in Employee Engagement + -

This Award will go to the organisation that can best demonstrate how its use of technology has been instrumental in making advances in the field of employee engagement. The implementation of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

Best Use of Technology in Customer Engagement + -

This Award will go to the organisation that can best demonstrate how its use of technology has been instrumental in making advances in the field of customer engagement. The implementation of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

Best Internal Communications Strategy + -

This Award will go to the organisation that has introduced an effective , sustainable and successful Internal Communications strategy that has improved its understanding and insight of employee behaviour and needs, and has used that strategy to improve its employee experience offering. The implementation of the Internal Communications strategy must be measurable and have made a positive contribution to the overall employee experience offering.

Best Outsourcing Partnership + -

This Award will go to the organisation that has most effectively worked with an outsourcing partner to successfully leverage their client relationships to improve the customer experience. The partnership with the outsourcing organisation will have successfully transformed customer/employee engagement levels and these will be measurable in having had a positive contribution to the performance and/or profitability of the organisation.

Best Digital Engagement Strategy + -

This Award will go to the organisation that has best demonstrated engagement excellence in a digital environment. This initiative will have attracted, retained and influenced customers/employees to gain increased loyalty and satisfaction. Results will be measurable and will have had a positive contribution to the performance and/or profitability of the organisation

Best Engagement Team + -

This Award will go to the team which has proven to achieve consistent excellence in the field of customer and/or employee engagement and are role models for other teams in the way they approach their engagement strategies and tactics. This team will be a coherent, organised and motivated group who are always prepared to go the extra mile when it comes to customer and/or employee engagement.

Best Use of Automation + -

This Award will go to the organisation that can best demonstrate the implementation and successful use of innovative new customer and/or employee automation technologies such as AI and Robotic Process Automation across the enterprise. The implementation of these automation technologies will have had a positive impact on customer/employee engagement levels and these will be mearurable.

Best Customer and Employee Engagement Programme + -

This Award will go to the organisation that has introduced an effective, sustainable and successful customer and employee engagement programme that has improved its understanding and insight of customer and employee behaviour and needs, and has used that strategy to improve both its customer and employee experience offering. The implementation of the programme must be measurable and have made a positive contribution to the overall customer and employee experience offering.

Best Engagement in Consumer Retail + -

This Award will go to the consumer retail organisation that can best demonstrate effective and successful implementation of customer and/or employee engagement strategies for the overall benefit of the organisation and its customers. These strategies must be measurable and show a positive contribution to the performance and/or profitability of the organisation.

Best Omnichannel Customer Experience + -

This Award will go to the organisation that has best demonstrated customer experience excellence in an omnichannel environment. This omnichannel customer engagement will have attracted, retained and influenced customers to gain increased customer loyalty and satisfaction. Results will be measurable and will have had a positive contribution to the performance and/or profitability of the organisation.

Lifetime Contribution Award + -

This Award is open to any long term high achieving individual and nominations for the Award will come either from colleagues or anybody else who works in the customer and employee engagement sector. The Award is deigned to recognise and reward a truly exceptional individual who has over a substantial period of time been an inspiration, as well as a role model for others to follow. The winner of this Award will be an outstanding person who has made a real difference.

Best Use of Customer Insight + -

This Award will go to the organisation that has best demonstrated an insight into the needs and behaviours of its customers. This demonstration of understanding will have attracted, retained and influenced customers to gain increased customer loyalty and satisfaction. Results will be measurable and will have had a positive contribution to the performance and/or profitability of the organisation

2019 Awards Judges

Our world class panel of 21 judges will preside over categories which cover strategic areas of engagement, capturing examples of excellence from organisations and individuals directly improving their customer and employee engagement strategies, improving retention, loyalty, productivity and bottom line performance.

Helen re-joined Ipsos in 2013, having begun her research career there more years ago than she cares to remember. She is now Global Chief Experience Officer for Customer Experience and Mystery Shopping. Previous roles include Global Chief Marketing and Communications Officer and Managing Director of Ipsos Loyalty, UK. She has also led Ipsos’ CX Council, a forum for CX leaders to come together and ‘lead the industry debate’. Helen has significant CX research experience across a number of sectors, markets and customer types, but she ‘cut her teeth’ on b2b and that’s still where she most likes to roll up her sleeves. Before Ipsos, Helen was at CFI Group, the organisation behind the American Customer Satisfaction Index (ACSI), and advanced CX analytics specialists, where she spent most of her 10+ years in Programme/Account Director type roles, responsible for major CX research programmes. Prior to CFI, Helen headed up the Consumer Products, Trade and Retail Practice at ORC International, led the research team at Marketpower, a specialist foodservice agency and was an Area Director at Pharma Strategy Group, IMS, a provider of healthcare intelligence. Helen is a frequent speaker, chair and judge at CX events, most recently the CX Marketing Summit 2018. Her favourite speaking engagement remains that for the UK National Contact Centre Conference a few years ago: Feedback included: “Awesome presentation from Helen Wilson at CCMA conference” and “If you want a lesson on how to make a data presentation interesting you have to see Helen Wilson”, based mostly on succeeding in returning the audience to their seats after the building had been evacuated due to a firm alarm in the middle of her presentation – no mean feat at the British Library in London! Ipsos Ipsos is the global leader in designing, measuring and delivering value from Customer Experience programmes. We help organisations retain customers and recover those at risk, grow share of spend, increase advocacy and drive up operational efficiency; to ‘deliver a Return on Customer Experience Investment (ROCXI)’. Based across 40 countries, our expert CX teams help organisations at all stages of CX measurement and management, using a unique blend of research, technology, analytics and advisory solutions.

Mark Hillary

Engage Awards Judge Click to read more...

Heather Mustafa

Nationwide Building Society Click to read more...

Melissa Hungerford

Coca-Cola Enterprises Click to read more...

Tracey Shirtcliff

The Virtu Group Click to read more...

Kim Ratcliffe

Water Plus Click to read more...

Martin Hill-Wilson

Brainfood Consulting Click to read more...

Mike Gibney

THE WALTON CENTRE NHS FOUNDATION TRUST Click to read more...

Ramkumar Chandrasekaran

Tata Consultancy Services Click to read more...

What Our Entrants Think

“

We were thrilled that our programme had been recognised as a finalist then to actually win was amazing. What a great way to celebrate success and to show that all the hard work has paid off! ”

Wickes

“

There is always a great spread of well-considered categories that offered plenty of scope for entrants ”

Barclays

“

Winning was well-deserved recognition for the whole team working on employee engagement initiatives at MetLife. It was great to return with the trophy and share the good news. ”

MetLife

“

The online platform made it so easy to enter, as we could come back to our entry whenever we wanted to. ”

M&S

“

The variety of categories covered all aspects of engagement and enabled us to enter a wide range of projects that we've been working on. ”

BT

“

The Engage Awards offered us the chance to recognise our team and the hard work that they've put in to achieve success. ”

Microsoft

Meet The 2018 Winners

Customer Engagement Professional of the Year + -

This Award will go to an individual who has proven to be a consistent role model for others to follow in the way they approach their customer engagement role and responsibilities. This individual is always prepared to go the extra mile when it comes to looking after the organisation’s customers and through making an example inspire those around him or her to improve.

2018 Winner:

Reward Gateway

2018 Finalists:

Reward Gateway
Bupa Global

Employee Engagement Professional of the Year + -

This Award will go to an individual who has proven to be a consistent role model for others to follow in the way they approach their employee engagement role and responsibilities. This individual is always prepared to go the extra mile when it comes to engaging people within the organisation and through making an example inspire those around him or her to improve.

2018 Winner:

The Times & Sunday Times

2018 Finalists:

The Times & Sunday Times
Tuskerdirect

Best Use of Technology in Customer Engagement + -

This Award will go to the organisation that can best demonstrate how its use of technology has been instrumental in making advances in the fields of customer engagement. The implementation of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

2018 Winner:

Concentrix

2018 Highly Commended:

Autocab
Pulse

2018 Finalists:

Concentrix
Autocab
Pulse
BGL Customer Services
Capgemini and Transversal
Celtic Manor Resort
Engage Hub
eTeach
IM Group
Interactions
NHS Business Services Authority
Schroders
Serco with Content Guru
Sonin App Development
Start Design/Barclays

Best Use of Technology in Employee Engagement + -

This Award will go to the organisation that can best demonstrate how its use of technology has been instrumental in making advances in the field of employee engagement. The implementation of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

2018 Winner:

Northumbrian Water Group

2018 Highly Commended:

Brillio Limited
Tata Consultancy Services

2018 Finalists:

Northumbrian Water Group
Brillio Limited
Tata Consultancy Services
Virgin Pulse & AstraZeneca
BT
Everything Everywhere and Nice
Greenlight
Growth Engineering and Tusker
IBM
Leeds Teaching Hospitals NHS Trust
Nationwide Building Society
Nissan
Royal Bank of Scotland and MaritzCX
TalkFreely for Seymour House
The Reducing Reoffending Partnership

Best Use of Social Media + -

This Award will go to the organisation that can best demonstrate how it has used social media strategies to help make advances in the fields of customer and/or employee engagement. The implementation of social media must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

2018 Winner:

Argos

2018 Finalists:

Argos
CH&CO
Pulse
Schroders
Virgin Media

Best Use of Innovation in Customer Engagement + -

This Award will go to the organisation that can demonstrate how it has introduced innovation to make advances in the field of customer engagement. This innovation can take the form of new technology new working practices or anything else that has made a positive difference to the organisation and the way it operates.

2018 Winner:

Limitless & Daily Mail Partnership

2018 Highly Commended:

N Brown
The Times & The Sunday Times

2018 Finalists:

Limitless & Daily Mail Partnership
N Brown
The Times & The Sunday Times
Artificial Solutions
Atkins
Bray Leino CX on behalf of mfldirect
Buyer Brain
Capgemini and Transversal
First Bus
Kent College Pembury
Middlesex University
The AA
Vizolution & O2
Wizu

Best Use of Innovation in Employee Engagement + -

This Award will go to the organisation that can demonstrate how it has introduced innovation to make advances in the field of employee engagement. This innovation can take the form of new technology new working practices or anything else that has made a positive difference to the organisation and the way it operates.

2018 Winner:

Northumbrian Water Group

2018 Highly Commended:

Nissan
Skyscanner

2018 Finalists:

Northumbrian Water Group
Nissan
Skyscanner
Barclaycard
Blue Chip Marketing (UK) Ltd
Calabrio
CH&CO
Direct Line Group
Greenlight
Mersey Care NHS Foundation Trust
Novus
Sky
TalkFreely for XPO
Taylor Vinters
Travelex

Best Use of Customer Voice + -

This Award will go to the organisation that has introduced an effective, sustainable and successful VOC programme that has improved its understanding and insight of customer behaviour and needs and has used that programme to improve its customer experience offering. The implementation of the VOC programme must be measurable and have made a positive contribution to the overall customer experience offering.

2018 Winner:

Marks & Spencer International / InMoment

2018 Highly Commended:

Big Yellow Self Storage / InMoment

2018 Finalists:

Marks & Spencer International / InMoment
Big Yellow Self Storage / InMoment
Beehive and Aston Martin
Bupa Global with Confirmit
Fidelity International
Fortnum & Mason
Homeserve
Microsoft
Orange Bus and Teachers’ Pension
Sage Software
Shepherds Friendly Society

Best Use of Voice of the Employee + -

This Award will go to the organisation that has introduced an effective, sustainable and successful VOE programme that has improved its understanding and insight of employee behaviour and needs and has used that programme to improve its employee experience offering. The implementation of the VOE programme must be measurable and have made a positive contribution to the overall employee experience offering.

2018 Winner:

Direct Line Group

2018 Highly Commended:

Bacardi Ltd and Instinctif Partners

2018 Finalists:

Direct Line Group
Bacardi Ltd and Instinctif Partners
British Medical Association
Food Standards Agency
London North West University Healthcare NHS Trust
Northumbrian Water Group
Reward Gateway
Sure Petcare
TalkFreely for XPO
Taylor Vinters
Virgin Media

Best Engagement in Retail & Financial Services + -

This Award will go to the retail or financial services organisation that can best demonstrate effective and successful implementation of customer and/or employee engagement strategies for the overall benefit of the organisation and its customers. These strategies must be measurable and show a positive contribution to the performance and/or profitability of the organisation.

2018 Winner:

N Brown

2018 Finalists:

N Brown
Nationwide Building Society
RBS & Synergy Creative
Start Design/Barclays
Travelex

Best Employee Centric Strategy + -

This Award will go to the organisation that has introduced an organisation-wide strategy to put their employees at the heart of what they do. The environment that has been created will be one that values and takes care of employees, allowing them to then take care of your customers. As a result, your strategies will have allowed you to better engage and retain staff and must be measurable, showing a positive contribution to the performance and/or profitability of the organisation.

2018 Winner:

Corona Energy

2018 Highly Commended:

Bacardi Ltd and Instinctif Partners

2018 Finalists:

Corona Energy
Bacardi Ltd and Instinctif Partners
Calldorado
DP World
Jardine Motors Group
Pitney Bowes
Shared Services Connected Limited
Touchwood Shopping Centre
Virgin Media
YHA (England & Wales)

Best Use of Training + -

This Award will go to the organisation that can best demonstrate how it has used training to help make advances in the field of customer and/or employee engagement. The training strategy or programme implementation must be measurable, sustainable and have made a positive contribution to the performance and/or productivity of the organisation.

2018 Winner:

Zero Suicide Alliance

2018 Finalists:

Zero Suicide Alliance
BT Business & Public Sector with Blue Sky Performance Improvement
Jardine Motors Group
Royal Bank of Scotland
Royal National Lifeboat Institution

Best Engagement in Utilities & Telcos + -

This Award will go to the utilities/telcos organisation that can best demonstrate effective and successful implementation of customer and/or employee engagement strategies for the overall benefit of the organisation and its customers. These strategies must be measurable and show a positive contribution to the performance and/or profitability of the organisation.

2018 Winner:

Corona Energy

2018 Finalists:

Corona Energy
Anglian Water Services Ltd
Northumbrian Water Group
Tata Communications
UK Power Networks

Tomorrow's Leader + -

This Award is open to any individual (under 30 years on 1 November 2018) with the potential to become an industry leader of the future. Nominations for this award can be made by the individual or a colleague, and organisations can enter any number of entries. This Award is designed to recognise individuals who have demonstrated real leadership potential during the last 12 months and have made a difference in the areas of customer and/or employee engagement.

2018 Winner:

SSE

2018 Finalists:

SSE
IBM iX

Best Business Transformation Strategy + -

This Award will go to the organisation that has turned their customer/employee engagement strategies around and can now demonstrate a significant and measurable change in engagement levels. The organisation will have implemented new and innovative strategies and these will have had a positive contribution to the performance and/or profitability of the organisation.

2018 Winner:

Shared Services Connected Limited

2018 Highly Commended:

Corona Energy

2018 Finalists:

Shared Services Connected Limited
Corona Energy
Affinity Water
Alliance Manchester Business School
Aspen Healthcare
BT Business & Public Sector with Blue Sky Performance Improvement
Dow Jones – The Wall Street Journal
IM Group
Midcounties Co-Operative / InMoment
The Insurance Emporium

Best Contact Centre + -

This Award will go to the contact centre that has implemented strategies that have markedly improved engagement levels. There will be a great team spirit among employees which have in turn created exceptionally positive experiences for customers at every touch point in an increasingly multi-channel customer environment. The increase in customer engagement achieved by the contact centre will be measurable and will have had a positive contribution to the performance and/or profitability of the organisation.

2018 Winner:

GFM Clear Comms & The Times

2018 Finalists:

GFM Clear Comms & The Times
Anglian Water Services Ltd & Orbit Services
Subfero Ltd
Sure Petcare
Webhelp and Sky – Larbert Customer Experience Centre

Best Use of Webchat, AI or Robotics + -

This Award will go to the organisation that can best demonstrate the implementation and use of innovative new technologies including Webchat/AI/Robotics based customer /employee contact across the enterprise. The implementation of web chat/AI/Robotics will have had a positive impact on customer/employee engagement levels, and these will be demonstrable.

2018 Winner:

Autocab

2018 Finalists:

Autocab
Greenlight
Interactions
Limitless & Daily Mail Partnership
Wizu

Best Online Customer Experience + -

This Award will go to the organisation that has best demonstrated customer experience excellence in an online environment. Your online customer engagement will have attracted, retained and influenced online visitors to gain increased customer loyalty and repeat business. Results will be measurable and will have had a positive contribution to the performance and/or profitability of the organisation.

2018 Winner:

Affinity Water

2018 Finalists:

Affinity Water
Equiniti – Transversal
Novus
Third Light
Three in Partnership with Tech Mahindra

Best Outsourcing Partnership + -

This Award will go to the organisation that has most effectively worked with an outsourcing partner to successfully leverage their client relationships to improve the customer experience. The partnership with the outsourcing organisation will have successfully transformed customer/employee engagement levels and these will be measurable in having had a positive contribution to the performance and/or profitability of the organisation.

2018 Winner:

Webhelp and Sky – Larbert Customer Experience Centre

2018 Finalists:

Webhelp and Sky – Larbert Customer Experience Centre
Capgemini and Transversal
Capita Customer Management – RSPCA Operation
Littlefish & the Parliamentary Digital Service
Portico – Chiswick Park Park Enjoy-Work

2018 Engage Awards photo gallery

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Location

11 November 2019 - Westminster Bridge Park Plaza, 200 Westminster Bridge Road, London, SE1 7UT

DIRECTIONS:

Art meets design in the grand Park Plaza Westminster Bridge London. Boasting views across the river to the Houses of Parliament and Big Ben, Park Plaza Westminster Bridge London offers the perfect location for a conference, business event or a city break unmatched by any other hotel in London.

Park Plaza Westminster Bridge is situated in London’s South Bank, within walking distance to the city’s most iconic attractions. The hotel’s ideal location is within minutes away from Westminster and Waterloo London Underground stations and London Waterloo National Railway station.

From King’s Cross & St. Pancras National Railway Station (approx 35 mins)*

• Travel Westbound on the Piccadilly Line
• Change at Green Park Station for the southbound Jubilee Line service
• Depart at Waterloo and exit via the South Bank
• Walk up York Road to the roundabout

From London Heathrow Airport (APPROX 90 MINS)

• Take the London Underground
• Take the Piccadilly Line towards Cockfosters Underground Station
• Change at Green Park Station for the southbound Jubilee Line service
• Depart at Westminster
• Walk Across Westminster Bridge, destination in front of you

Interested in Entering for 2019? Download the Entry Pack

Make sure you’re amongst the first to celebrate your excellent work .For information about the entry process, including entry requirements and rules of entry fill in the form below to receive the entry pack.

Welcome to the International Engage Awards - Now Open For Entries

Awards Timeline

Sponsors

How Is It Judged?

Objectives

Innovation

Execution

Success

Our 20 categories span all aspects of engagement

2019 Awards Judges

Stuart Eames

Stephen Robertson

Gerry Brown

Jo Moffatt

Ian Naylor

Cathy Brown

Paula Stannett

Anna Wilcox

Helen Wilson

Mark Hillary

Heather Mustafa

Melissa Hungerford

Tracey Shirtcliff

Kim Ratcliffe

Martin Hill-Wilson

Mike Gibney

Ramkumar Chandrasekaran

What Our Entrants Think

Wickes

Barclays

MetLife

M&S

BT

Microsoft

Wondering what you missed in 2018?

Meet The 2018 Winners

2018 Engage Awards photo gallery

Location

11 November 2019 - Westminster Bridge Park Plaza, 200 Westminster Bridge Road, London, SE1 7UT

DIRECTIONS:

Welcome to the International Engage Awards - Now Open For Entries

Awards Timeline

How To Enter

Sponsors

Zoho

Verint

Ttec

Rant and rave

Oak

Kantar tns

Eptica

ContentGuru

Capita

Calabrio

Interested in Sponsoring? FREE Media Pack Download

How Is It Judged?

Objectives

Innovation

Execution

Success

Our 20 categories span all aspects of engagement

2019 Awards Judges

Stuart Eames

Stephen Robertson

Gerry Brown

Jo Moffatt

Ian Naylor

Cathy Brown

Paula Stannett

Anna Wilcox

Helen Wilson

Mark Hillary

Heather Mustafa

Melissa Hungerford

Tracey Shirtcliff

Kim Ratcliffe

Martin Hill-Wilson

Mike Gibney

Ramkumar Chandrasekaran

What Our Entrants Think

Wickes

Barclays

MetLife

M&S

BT

Microsoft

Wondering what you missed in 2018?

Meet The 2018 Winners

2018 Engage Awards photo gallery

Location

11 November 2019 - Westminster Bridge Park Plaza, 200 Westminster Bridge Road, London, SE1 7UT

DIRECTIONS:

Interested in Entering for 2019? Download the Entry Pack