Welcome to the 2020 International Engage Awards
The 2019 International Engage Awards took place on 11th November 2019, and saw Financial Services and Retail sectors as the big winnners.
Winners from the FS and Retail sectors include Aviva, Newcastle Building Society, PensionDanmark, Generali Insurance Hungary, Costa Coffee, Just Eat, Co-op and Sky.
The most successful individual organisation this year was Sky, picking up two awards, with other winners including BP, Grupo Salinas International, ZSL, Third Light, Pure Planet, NHS, Kent College, and Ordnance Survey.
The coveted new Lifetime Contribution Award deservedly went to Mike Gibney from the Walton Centre NHS Foundation Trust.
The International Engage Awards winners were announced at a glittering black-tie Awards ceremony at the iconic Westminster Bridge Park Plaza Hotel in Central London on the evening of Monday November 11. The ceremony was hosted by actor and comedian Hugh Dennis, twice Bafta nominee and winner of the Writers’ Guild of Great Britain Award.
For this year’s competition, now in its fourth year, there were a record number of deserving International Engage Awards finalists across 18 categories selected by our esteemed panel of 20 judges.
The International Engage Awards ceremony ran in tandem with EBM’s flagship 2019 Customer Engagement Summit, firmly established as Europe’s premier Customer and Employee Engagement conference.
Steve Hurst, Editorial Director at EBM and chair of the International Engage Awards judges says: “Feedback from our judges on what is the only international customer and employee engagement Awards programme is hugely positive, with judges reporting the overall standard of entries at a new record high. The 18 winners we announced today, and indeed all of our Finalists can be justly proud of their achievements.”
You can view the full list of winners and finalists below…
Simply click on a category of your choice to view the winners
Sponsors
Upland Rant & Rave
Rant and Rave
Rant & Rave provides customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave platform to proactively communicate with and gather fast feedback from their customers. Rant & Rave are also the only UK customer experience vendor to be ISO 27001 certified, the international standard that describes best practice for an Information Security Management System.
T: +44(0) 2476 011 911 W: www.rantandrave.com
Culture Amp
Culture Amp
Culture Amp helps you make your company a better place to work. By making it easy to collect, understand and act on employee feedback, we enable HR leaders to make better decisions, demonstrate impact, and turn company culture into a competitive edge. 2000+ companies from startups to Fortune 500s use Culture Amp to power their employee insights.
Zoho
Software is our craft and our passion. At Zoho, we create beautiful software to solve business problems. We believe that software is the ultimate product of the mind and the hands, so our products are forged by craftsmen, rather than churned out by machines. But as much as we love building beautiful software, we think our people and company culture are our most important assets. Our engineers spend years mastering their craft, bringing together decades of engineering expertise to produce a real work of art. When you choose Zoho, you get more than just a single product or a tightly integrated suite. You get our commitment to continuous refinement and to improving your experience. And you get our relentless devotion to your satisfaction.
Contact: T: 0203 564 7890 E: sales@zohocorp.com W:www.zoho.com
Verint
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Ttec
In the always on, omnichannel world in which we live designing, building and operating captivating experiences across every channel, every interaction, every day – that’s not so simple. We have built our business to strengthen the crucial relationship between brands and customers. Our integrated Humanify Customer Engagement as a Service offering combines talent and technology to help our clients unify the customer experience across the entire customer engagement value chain, delivering greater impact in terms of increased revenue, improved profitability, and deeper customer loyalty.
Contact: Neil Russell-Smith, Head of Marketing EMEA T: 07548 272050 E: neil.russell-smith@ttec.com W:www.ttec.com/emea
Oak
OAK View Company Website Like all the best Silicon Valley success stories, Oak Intranet (formerly known as Orchid) started from humble beginnings, with a simple idea, in a small garage in a quiet residential street. In the middle of Newcastle. Ok, we know that’s not quite Silicon Valley, but you get the picture. Our company started in 1993 with a DOS-based (ask your parents) document management system. Two years later, we became the first out-of-the-box intranet provider in the UK with Orchidnet. We evolved our intranet solution over the next fifteen years and powered some of the world’s leading organisations’ intranets across over fifty industry sectors. Working with our incredible customers, we listened a lot and that formed the core principles of Oak’s development and philosophy. Contact: Nick Daggett T: 07989 563 472 E: Nick.Daggett@oak.com W: www.oak.com
Kantar tns
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow. Contact: W: www.kantar.com
Eptica
Eptica is a leading European tech company specialising in intelligent platforms for digital customer experience, providing conversational and collaborative solutions powered by AI. Brands and organisations across all industries rely on our solutions on all digital channels, including self-service & knowledge base, email, chat and social media.
We are passionate about enabling companies to place digital customer engagement at the heart of their strategy, driving not only excellent customer experience and deeper insight but also creating value across all operations.
ContentGuru
Content Guru is a leading cloud contact centre and customer engagement provider operating across Europe, Asia-Pac and the US. The company’s multi-award-winning customer engagement platform, storm®, is used by hundreds of organisations, from finance through travel to utilities, customers including G4S and Serco. storm combines unrivalled scalability, fully-blended, omni-channel contact processing (including SMS, web chat and social media) with integration to hundreds of thirdparty platforms. Customers can engage at any time, from any place and on any channel, with a consistent experience. storm’s modular architecture enables organisations to ‘unlock’ new capabilities, supporting phased migration to the cloud and evergreen technology.
Contact: Henry Finbow, Business Development Manager T: 01344 852 350 E: HGF@contentguru.com W: www.contentguru.com
Capita
Capita manages over 100m customer conversations every year for Clients like O2, Npower, John Lewis, FSCS and the BBC. Capita transforms customer engagement to deliver market leading client satisfaction, increased product and services sales while simultaneously driving down operational costs. With over 40 years’ experience of customer management we are ranked No1 in the UK and have received 17 awards in the last 4 years alone
Contact:
Moritz Dinger E: moritz.dinger@capita.co.uk T: 07813 949645 W: https://www.capita.com/transformation
Calabrio
Calabrio is a customer engagement software company that provides analytic insights to catalyse growth through customer service contact centers. Calabrio ONE® is a unified suite—including call recording, quality management, workforce management and voice-of-the-customer analytics—that records, captures and analyzes customer engagement centre interactions to improve the customer experience and drive top-line business growth. The suite can be deployed in the cloud, on-premises or via hybrid.
Contact: W: www.calabrio.com
Interested in Sponsoring? FREE Media Pack Download
The Engage Awards are recognised by the industry as the only Awards programme celebrating excellence in both Customer and Employee Engagement, capturing examples of excellence from organisations and individuals directly improving their strategies, improving retention, loyalty, productivity and bottom line performance. Fill the details below to receive the media information.
How Is It Judged?
Objectives
Does the entry provide clear evidence and well thought out understanding of the strategy and requirements?
Innovation
Does the project demonstrate innovation, uniqueness and a forward-thinking approach?
Execution
How was the strategy executed and what made it work so well?
Success
Does the entry clearly demonstrate the overall/current success with accountable evidence?
2019 Awards Judges
Our world class panel of 21 judges will preside over categories which cover strategic areas of engagement, capturing examples of excellence from organisations and individuals directly improving their customer and employee engagement strategies, improving retention, loyalty, productivity and bottom line performance.
Introducing our chosen charity
The Engage Awards have teamed up with the UK’s premier free silent auction company, Superstars. With over 15 years’ experience in maximising fundraising potential at events, we are in safe hands. Have a look on the silent auction iPads at the amazing selection on offer and place your silent bid. Let’s together make a real difference!
We’re delighted that Cancer Research is our chosen charity for this year, with all the money from the silent auction going to the charity. Cancer Research UK is the only charity fighting over 200 cancers. Your support funds research into the causes, diagnosis and treatment of cancer. Cancer survival rates have doubled over the past 40 years. Consistent progress is being made but improvements to technology and groundbreaking work offer new opportunities to find different ways to prevent, diagnose and treat cancer and improve survival rates even further.
Help Cancer Research UK improve results even faster.
Will you help beat cancer sooner?
What Our Entrants Think
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We were thrilled that our programme had been recognised as a finalist then to actually win was amazing. What a great way to celebrate success and to show that all the hard work has paid off! ”
Wickes
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There is always a great spread of well-considered categories that offered plenty of scope for entrants ”
Barclays
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Winning was well-deserved recognition for the whole team working on employee engagement initiatives at MetLife. It was great to return with the trophy and share the good news. ”
MetLife
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The online platform made it so easy to enter, as we could come back to our entry whenever we wanted to. ”
M&S
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The variety of categories covered all aspects of engagement and enabled us to enter a wide range of projects that we've been working on. ”
BT
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The Engage Awards offered us the chance to recognise our team and the hard work that they've put in to achieve success. ”
Microsoft
Wondering what you missed in 2018?
Meet The 2018 Winners
2019 Engage Awards photo gallery
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2019 Engage Awards Winners
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Location
11 November 2019 - Westminster Bridge Park Plaza, 200 Westminster Bridge Road, London, SE1 7UT
DIRECTIONS:
Art meets design in the grand Park Plaza Westminster Bridge London. Boasting views across the river to the Houses of Parliament and Big Ben, Park Plaza Westminster Bridge London offers the perfect location for a conference, business event or a city break unmatched by any other hotel in London.
Park Plaza Westminster Bridge is situated in London’s South Bank, within walking distance to the city’s most iconic attractions. The hotel’s ideal location is within minutes away from Westminster and Waterloo London Underground stations and London Waterloo National Railway station.
From King’s Cross & St. Pancras National Railway Station (approx 35 mins)*
• Travel Westbound on the Piccadilly Line
• Change at Green Park Station for the southbound Jubilee Line service
• Depart at Waterloo and exit via the South Bank
• Walk up York Road to the roundabout
From London Heathrow Airport (APPROX 90 MINS)
• Take the London Underground
• Take the Piccadilly Line towards Cockfosters Underground Station
• Change at Green Park Station for the southbound Jubilee Line service
• Depart at Westminster
• Walk Across Westminster Bridge, destination in front of you
Book your Table or Place Now - Download the Table Booking Pack
Book your table now to the biggest party of the year! Tickets are sold on a first come first serve basis. For information on attending fill in the form below to receive the table booking pack.